Position Overview

Built upon our storied legacy, we win on and off the field by intentionally uniting our players, alumni, teammates, and guests. We strive to create meaningful relationships and deliver a world-class experience in all interactions. It is our shared responsibility to ensure that the greatness of the Raiders is in its future.

The Desktop Support Specialist is responsible for being the front-line support for the end users and to ensure their computers are working efficiently with the software needed to complete their job functions. The person must be highly motivated, energetic and a hard-working team player.

Essential Job Functions

Provide technical leadership in the planning, implementing, and deployment of the desktop environment for optimum IT function. This includes PCs, printers, and telecommunications systems
Analyze, troubleshoot, and resolve system hardware, software and networking issues
Maintain technical proficiency on all Raiders end-user computing platforms: personal computers and laptops, Windows 10, MacOS, Microsoft Office, internet applications, accounting applications, CRM, and other customized applications
Manage escalation of major issues to third party support personnel
Configure, optimize, and monitor operating systems and software
Answer and resolve user related IT problems
New computer builds – Install operating systems and software applications
Oversee IT hardware inventory and refresh program for corporate desktops and laptops
Organize and maintain IT area, server room and lab
Telephone support for remote locations
Must work well with and take direction from senior systems and network administrators and IT management staff
All other duties as assigned

Qualifications

High school diploma required
2+ years’ experience in an Information Technology support position required
Excellent general computer skills in a Microsoft Windows environment
Ability to work well with all levels of employees in a support and training role
Ability to effectively diagnose and repair computer hardware and software problems on site and remotely
Understand computer networking concepts
Ability to explain basic concepts or procedures in a clear, concise, easy-to-understand manner for a large and diverse customer base which utilizes a wide variety of in-house developed and off-the-shelf applications
Possess high degree of discretion, integrity, professionalism, and accountability for area of responsibility and related results
Ability to travel as needed
Ability to work extended hours and flexible schedule including nights and weekends as needed

Physical Aspects of Position (includes but are not limited to):

Sitting for long periods of time throughout shift
Occasional lifting and carrying up to 50lbs
Occasional walking, standing, bending, kneeling, pushing, and pulling

The Las Vegas Raiders provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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Desktop Support Specialist