Employment Type: Full Time

Work Type: Onsite

Location: Donut Holdings Inc (Denver, Colorado – DTC Area)

Compensation: $110,000 – $150,000 per year

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Position Summary

We are seeking an innovative and strategic Director of Information Technology (IT) to lead enterprise technology strategy and infrastructure for a rapidly scaling franchise and hospitality organization. This role requires a unique blend of executive level technology leadership, franchise operations expertise, and hands on oversight of nationwide IT systems.

The Director of IT is responsible for enterprise systems, security, compliance, point of sale (POS) platforms, franchise technology ecosystems, vendor management, and both unit level and corporate IT operations. The ideal candidate brings proven success managing IT in multi unit restaurant or retail environments, leading large scale system rollouts, and building scalable, secure technology platforms that support sustained franchise growth.

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Key ResponsibilitiesTechnology Strategy & Leadership

Develop and execute a scalable IT roadmap aligned with corporate objectives and franchise expansion
Partner with executive leadership to ensure IT initiatives support operations, finance, marketing, and customer experience
Lead vendor and contract negotiations for IT services, POS systems, enterprise resource planning (ERP), and franchise management platforms (FranConnect)

Security & Compliance

Oversee nationwide Payment Card Industry (PCI) compliance via Heartland Payment Systems for corporate offices and all franchise units
Maintain fire and burglar alarm systems (ADT/Protection 1 Services)
Manage and monitor firewall and antivirus software (Webroot) across all corporate and franchise devices
Ensure data protection through regular backups of corporate servers, POS systems, and unit level office computers
Lead disaster recovery and business continuity planning across all IT functions

Unit Level Technology Operations

Manage drive thru systems (HM Electronics) and ensure ongoing maintenance
Oversee video surveillance and CCTV systems (Hik Vision NVR and cameras), ensuring camera functionality and DVR recordings
Ensure all credit card machines (Heartland Payment Systems) remain fully operational
Conduct regular point of sale system audits across units (CRS and Aloha, transitioning to Toast), ensuring consistency in layouts, pricing, and equipment upgrades
Maintain unit level telephone and voicemail systems (Momentum Telecom)
Monitor network and Wi Fi connectivity, computers, printers, and music systems at each unit
Ensure physical security technologies, including keypads and alarms, are properly maintained and operational

Corporate IT Operations

Oversee corporate office network infrastructure, Wi Fi performance, and server health
Manage corporate email systems, desktops, laptops, and printers
Maintain and secure the corporate website (WPEngine), including updates, backups, and malware protection
Administer corporate time clocks and integrations with HR and payroll platforms (Paychex, talentReef)
Review, approve, and monitor IT accounts payable invoices

Telecommunications & Mobility

Manage mobile devices (AT&T and Verizon), VoIP and PBX systems (Momentum Telecom), and cellular failover services
Research, evaluate, and recommend improvements to coverage, cost efficiency, and reliability across corporate and franchise communications

Vendor & Platform Integrations

Administer talentReef integrations with Paychex Flex and related HR applications
Ensure all franchise HR and operations technology platforms are fully configured with complete feature sets enabled
Lead ERP and CRM selection and rollout across corporate and franchise networks

Innovation & Special Projects

Lead technology pilots involving automation, AI driven analytics, and advanced restaurant operations systems
Provide education and training to corporate staff and franchisees when introducing new software, upgrades, or features

Leadership & Support

Hire, train, and manage IT staff supporting both corporate and franchise operations
Provide franchisees with onboarding, training, and compliance support for all IT systems
Serve as the primary liaison between executive leadership and IT vendors, ensuring service level agreements are met

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Skills & Competencies

Expert knowledge of restaurant and franchise IT systems, including POS, ERP, and loyalty platforms
Strong background in cybersecurity, Payment Card Industry Data Security Standard (PCI DSS) compliance, and data privacy
Proficiency in cloud architecture, networking, and infrastructure scalability
Hands on familiarity with surveillance, drive thru, telecommunications, and security technologies
Proven success leading enterprise scale rollouts, including POS conversions and ERP/CRM implementations
Ability to translate technical systems into business value for executives and franchisees
Strong leadership, communication, and change management capabilities
Ability to research and evaluate emerging technologies to remain current with industry standards

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Qualifications

Bachelor’s degree in Information Technology, Computer Science, Master’s in Science, or related field
Master’s degree (MBA or MS in Information Systems) preferred
710+ years of IT leadership experience, including 35 years in multi unit restaurant, retail, or hospitality IT
Proven success managing nationwide franchise or retail IT operations
Experience with vendor management and large scale IT system integrations
Must have experience with point of sale (POS) systems

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Preferred Experience

Experience with gourmet, artisan, made from scratch brands where flawless service and customer experience are critical
National or international franchise expansion experience
Cross functional collaboration with operations, marketing, and finance to align IT with brand growth
Familiarity with facilities and maintenance platforms (ResQ, ServiceChannel)
Exposure to advanced automation or robotics in food production

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Work Environment

This role operates primarily from a corporate headquarters, with regular interaction across all franchise units. Standard hours are typically Monday through Friday, 8:00 AM to 5:00 PM, though evening or weekend work may be required to support rollouts or critical incidents. Occasional travel (up to 50%) is required to visit franchise locations, vendors, or industry conferences.

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Why Join Us

LaMar’s Donuts & Coffee Is a Fast Growing Franchise And Hospitality Organization Redefining Premium Customer Experiences Through World Class Service And Innovative Technology. As Director Of IT, You Will Have The Opportunity To

Shape the technology backbone of a nationwide, multi entity organization
Lead cutting edge initiatives in cybersecurity, automation, and franchise systems
Influence brand strategy and customer engagement through IT innovation
Work within a collaborative leadership culture that values accountability and innovation
Earn competitive compensation, benefits, and career growth tied to company success

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Equal Employment Opportunity Statement

We are an Equal Opportunity Employer and are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected status in accordance with applicable federal, state, and local laws.

This posting will remain open until 2/20/2026 and may be extended if needed

LaMar's Donuts and Coffee

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Director of Information Technology