About the Role:
Quality Inn & Suites of Plattsburgh is looking for a friendly and motivated Hotel Front Desk Clerk to join our team in Plattsburgh, NY! This is a fantastic opportunity to be the face of our hotel, creating memorable first impressions and delivering outstanding guest experiences every day.

We are seeking a part time Overnight Front Desk Clerk, shifts are from 11:00PM to 7:00AM.

Responsibilities:

Greet and welcome guests upon arrival, ensuring a warm and professional check-in experience
Process guest check-ins and check-outs accurately using hotel property management systems (PMS)
Handle guest inquiries, requests, and complaints promptly and professionally
Manage room reservations, cancellations, and modifications via phone, email, and in person
Process payments, issue receipts, and maintain accurate cash handling procedures
Coordinate with housekeeping and maintenance teams to ensure guest satisfaction
Provide local area information and recommendations to enhance the guest experience

Requirements:

High school diploma or equivalent required
Previous hotel front desk, hospitality, or customer service experience preferred
Strong communication and interpersonal skills with a guest-first attitude
Ability to multitask and remain calm in a fast-paced environment
Basic computer proficiency; experience with hotel PMS software is a plus
Availability to work flexible shifts including evenings, weekends, and holidays
Professional appearance and a positive, team-oriented demeanor

Kunal LLC

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HOTEL FRONT DESK CLERK