Position Title: IT Assistant

Location: Palestine, TX

Job Category: Full-time, Troubleshooting

Description:

Kim's Convenience Stores is a rapidly growing convenience store chain and we are searching for friendly, energetic, and highly motivated candidates to join our team!

We are looking for technically skilled candidates for the position of IT Assistant.

Benefits:

401(k)
Paid Vacation

Schedule:

Monday - Friday / 8-hour shift
On call - weekends / holidays (rotating)

IT Assistant Responsibilities:

Installing and configuring hardware and software components on location
Troubleshooting and installing Printer/Copier/Scanner machine, hardware and software issues, point of sale systems, digital menu boards, online platforms
Providing technical support for end users in Office 365 and other software
Installing / Re-installing / Troubleshooting / Upgrading of Hardware/Software
Work on rack and non-rack mounted equipment. (Audio, Camera, & Networking)
Installing and upgrading various software as needed
Provide support to users through Help Desk Ticketing, Phone, and Remote Desktop
Establishing good relationships with all departments and colleagues
Manage and update technical and procedural documentation as well as trouble tickets
Performing duties as assigned by Manager/ Supervisor

Requirements

Associate degree or industry recognized certificate in Computer Science
2+ years of experience in computer networks and systems administration / maintenance
Strong knowledge of Microsoft Windows operating systems, Active Directory, & DNS
Must possess strong knowledge of and be able to troubleshoot LAN, WAN, & VPN
Must be able to lift to 30 lbs. and be able to work in confined spaces.
Must be able to climb up and down a 10' ladder
Must be able to run network cables in attics and other cramped non-air-conditioned spaces for short periods of time.
Must possess a clear driving record and be able to travel to locations to perform repairs
Network related certifications a plus
Good written and verbal communication skills
Good interpersonal and problem-solving skills

Experience:

Troubleshooting: 2 years (Preferred)
Windows: 2 years (Preferred)

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Kim s Convenience Stores Inc

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