At Kenda USA, we value providing superior customer service and are committed to the successful operation of our information technology systems. We are seeking a qualified IT helpdesk engineer to assist our employees with questions and problems concerning computer systems, hardware, and software. The helpdesk engineer will work with employees remotely and in person, assisting them through systems configuration and troubleshooting, while aiming to resolve issues with efficiency. The ideal candidates will be excellent problem-solvers with outstanding communication and customer service skills.

** Please note that this is an on-site position **

Benefits

Generous Pay commensurate with experience and/or education
Benefits package includes medical, dental, vision, life, accident, critical care, and short-term & long-term disability insurance
401K retirement program with employer match
Paid holidays, sick and vacation time
Employee purchase pricing on auto, power sport, and bicycle tires

Objectives Of This Role

Provide quick and effective assistance with information technology systems
Guide employees remotely and in person through systems configuration, troubleshooting, and maintenance
Listen attentively to employees’ questions and concerns and offer optimal solutions
Prioritize customer satisfaction in all communications, directing unresolved issues to next-level personnel
Provide employees with superior service with empathy
Represent Kenda USA with professionalism and integrity while helping to advance our company mission

Skills And Qualifications

Associate degree in computer science equivalent or a minimum of 3 to 5 years experience of related information technology support services experience.
Excellent problem-solving and analytical skills
Comprehensive knowledge of computer systems and experience troubleshooting hardware and software
The ability to break down technological processes and deliver clear, step-by-step instructions
Windows OS 10 - Server 2022, Microsoft 365, Active Directory, TCP/IP
Strong verbal and written communication skills
Commitment to providing exceptional customer service

Preferred Qualifications

Passion for problem-solving and customer service
Ability to diagnose and resolve a variety of technical issues
Team-oriented mindset with an openness to constructive feedback
Eagerness to learn new technologies and systems
A+, Networking +, Security+ certification preferred, but not required
Prior ERP/MRP experience a plus

Responsibilities

Respond to tech inquiries via email, over the phone, or in person
Inform employees about IT products and services
Use remote management tools to resolve issues in a timely manner
Help with troubleshooting hardware and software
Follow up with customers to ensure satisfactory service
Communicate employee feedback to the appropriate internal team members
Other duties as assigned

Equal Opportunity Employer (EOE)

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