IT Desktop Support Analyst, Schiller Park, IL ($22-34/hr)

The IT Deskside Support Analyst provides 1st and 2nd line technical support to business users and assists with IT-related activities across one or more local sites. The role focuses on resolving IT incidents and service requests raised through the IT Service Desk, ensuring high-quality and timely support to maintain business operations. Working closely with IT colleagues and external vendors, the analyst supports local hardware, software, and network environments, ensuring that all systems operate reliably and in line with IT standards and processes.2. Asset Management3. Collaboration and Continuous ImprovementRequirements:Technical/Language Skills

Support and Maintenance
Deliver deskside and remote technical support for business users to ensure stable and reliable IT operations
Troubleshoot and resolve incidents escalated via the Global Service Desk
Log and track all activities in the IT Service Management (ITSM) tool
Prioritize tasks effectively while keeping users informed of progress
Escalate complex issues to senior IT teams or third-party providers when required
Assist in managing IT hardware assets in accordance with lifecycle management processes
Support the installation, setup, and relocation of desktops, laptops, and peripherals
Maintain accurate asset records and report on equipment status and availability
Ensure the safe handling and disposal of IT hardware following company procedures
Promote the use of standard, approved IT equipment and configurations
Contribute to effective teamwork and ongoing service improvement
Participate in team meetings and knowledge-sharing activities
Travel between nearby offices when required to provide on-site support
Home base EWR2, Travel required to JFK, LGA and EWR1 on rotating weeks
Support the introduction and rollout of new IT tools and technologies
Maintain strong working relationships with IT colleagues and end users
Carry out additional IT support tasks as reasonably assigned
Completed vocational training as an IT specialist or a comparable technical qualification in Information Technology. Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or ITIL Foundation are an advantage
2+ years of experience in IT support, service desk, or a technical support environment
Experience providing 1st and 2nd line support for hardware, software, and end-user devices
Familiarity with IT Service Management (ITSM) systems and basic ITIL principles
Exposure to supporting users in an international or multi-site environment is a plus
Good knowledge of Windows operating systems, Microsoft 365, and common business applications
Basic understanding of Active Directory, network connectivity, and VPN technologies
Experience supporting laptops, desktops, printers, and mobile devices
Familiarity with remote support tools and ticketing systems (e.g., ServiceNow)
Strong troubleshooting and problem-solving skills with a customer-first mindset
Fluent English (written and verbal) and local language knowledge
Core Competencies Required
Customer Focus: Delivers prompt, courteous, and effective support to all users
Accountability: Takes ownership of assigned tasks and follows through to resolution
Teamwork: Works collaboratively and supports colleagues to achieve common goals
Communication: Explains technical information clearly to non-technical users
Adaptability: Remains flexible and calm under pressure in a fast-paced environment
Continuous Learning: Proactively develops skills and keeps knowledge up to date

Summit Federal Services, LLC is an equal opportunity employer regardless of race, color, religion, creed, sex, marital status, national origin, disability, age, veteran status, on-the-job injury, sexual orientation, political affiliation or belief. Employment decisions are made without consideration of these or any other factors that employers are prohibited by law from considering. Any discriminatory action can be a cause for disciplinary action. Summit Federal Services, LLC also prohibits discrimination against individuals with disabilities and will reasonably accommodate applicants with a disability, upon request, and will also ensure reasonable accommodation for employees with a disability.

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IT Desktop Support Analyst