Senior IT Support Engineer (MSP)

Employment Type: Full-Time
Work Environment: On-Site / In-Person
Industry: Managed Services Provider (MSP)

Travel Requirement: Up to 80% travel per calendar year (0utside Home Location)

About JEDA

JEDA is an innovative IT company specializing in IT Field Services, Data Centers, Smart Hands, and Managed Service Provider (MSP) solutions. We support mission-critical infrastructure and deliver high-quality technical services to clients nationwide. We value technical excellence, collaboration, and continuous learning.

Position Overview

We are seeking an experienced Senior IT Support Engineer to join our Managed Services team. Due to the nature of our projects, this role requires up to 80% travel annually to customer sites and data center facilities across the United States. This will be outside your home location. This position provides advanced technical support to multiple client environments, handles escalations, and ensures reliable IT operations across our managed services portfolio. The ideal candidate has strong MSP experience, excellent troubleshooting skills, and a professional, customer-focused approach.

Key Responsibilities

Act as the escalation point for Tier 2 and Tier 3 support issues
Provide hands-on, in-person support at client sites and internal locations
Support and troubleshoot:
Windows Server, Active Directory, and Group Policy
Microsoft 365 (Exchange, SharePoint, OneDrive, Teams)
Networking equipment (firewalls, switches, VPNs, Wi-Fi, VLANs)
Monitor and manage systems using RMM and ticketing platforms
Perform patching, backups, and disaster recovery tasks
Lead technical projects such as:
Server upgrades and migrations
New client onboarding and infrastructure deployments
Maintain endpoint security, MFA, antivirus, and EDR solutions
Create and maintain clear technical documentation and diagrams
Mentor junior technicians and provide technical guidance
Communicate clearly and professionally with clients on-site and remotely

Required Qualifications

5+ years of IT support experience (MSP experience required)
Strong Windows Server and desktop support background
Advanced Microsoft 365 administration experience
Solid networking knowledge and hands-on troubleshooting skills
Experience with virtualization (VMware and/or Hyper-V)
Proficiency with software tools including Excel, Word, Visio, and technical documentation platforms
Strong time management and prioritization skills
Excellent customer service and communication abilities
Valid driver’s license and ability to travel to client sites

Preferred Qualifications

Experience with MSP tools (RMM, PSA, ticketing systems)
Azure or cloud services experience
Security-focused background (firewalls, MFA, compliance)
Relevant certifications (Microsoft, CompTIA, Cisco, VMware)

Benefits (All Roles)

Health
Dental
Vision
401(k)
Bonus

Job Type: Full-time

Pay: $55.00 - $65.00 per hour

Benefits:

401(k)
Dental insurance
Health insurance
Vision insurance

Work Location: In person

JEDA, LLC

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Senior IT Support Engineer (MSP)