Candidates must be able to speak Portuguese

Are you passionate about solving complex technical problems and eager to make a real impact on customer satisfaction? Join our dynamic team as a Technical Support Engineer, where you'll tackle challenging technical issues, collaborate with world-class colleagues, and continuously grow your skills in a rapidly evolving field.

Why You'll Love This Role

Career Growth: Get exposed to cutting-edge technologies while enhancing your technical and communication skills. We invest in your professional development through mentoring, training, and certification opportunities.
Impactful Work: You'll be the trusted expert customers rely on to keep their systems running smoothly, making a direct impact on our clients’ success every day.
Collaborative Team: Thrive in an open, supportive environment where knowledge sharing and problem solving are celebrated.
Innovation: Be at the forefront of technological advancement while working on diverse hardware, software, and cloud platforms.
Customer Focus: Build lasting relationships and ensure our customers get the maximum value from our products and solutions.

Why This Role Matters

As a Technical Support Engineer for Ivanti Endpoint Manager, you’ll play a crucial role as the primary support liaison, delivering exceptional technical assistance to our valued customers and partners. You’ll tackle complex questions related to product functionality and configuration, collaborating with teams to resolve demanding technical challenges. Your excellent communication skills, proactive approach to continuous learning, and commitment to enhancing the customer experience will help drive our mission forward. Join our dedicated, innovative support team and leverage your technical expertise to make a real impact in IT service management—while growing your career in an inclusive, supportive, and quality-driven culture.

What You’ll Do

Deliver exceptional technical support to customers and partners, resolving complex questions and issues related to Ivanti Endpoint Manager’s configuration, setup, and functionality.
Serve as the primary liaison between Ivanti and our customers, keeping them informed and ensuring their needs are met through timely communication.
Troubleshoot, analyze, and document technical incidents, collaborating with backline and development teams to resolve challenging problems and contribute ideas for product enhancement.
Conduct thorough product testing and proactively identify, log, and manage incidents, prioritizing tasks based on urgency and customer impact.
Advocate for customers by escalating critical issues as needed and ensuring business commitments are met.
Actively contribute to our knowledge base by creating informative articles, engaging in team discussions, and participating in training sessions to promote knowledge sharing and team growth.
Support ongoing company initiatives and champion continuous improvement to enhance the overall customer experience.
Work closely with fellow Technical Support Engineers to solve intricate issues, foster teamwork, and align with shared goals

What You’ll Bring

We’re looking for candidates with a broad range of technical skills and a passion for solving complex problems, regardless of how you gained your experience. Whether your background includes formal education, relevant certifications, or hands-on work in technical support and IT environments, we value your commitment to learning and your drive to deliver exceptional customer service. If you have the experience and skills outlined below, and a desire to grow alongside a collaborative team, we encourage you to apply—even if you don’t check every single box.

Must be fluent in Portuguese and English both written and spoken
Proven experience in technical support, software/application support, or desktop management.
Strong troubleshooting and problem-solving skills, with the ability to resolve issues ranging from basic misconfigurations to complex technical problems.
Working knowledge of Windows operating systems, networking fundamentals (e.g., TCP/IP, DNS, DHCP), and server virtualization technologies such as VMware.
Familiarity with databases (preferably SQL), including writing and optimizing queries.
Experience supporting Mac and Linux/UNIX environments is a plus.
Understanding of IT operations, IT Service Management principles, or ITIL practices.
Excellent communication and customer service skills, with the ability to explain technical concepts clearly to diverse audiences.
Technical writing skills for documenting solutions and creating knowledge base articles.
Certifications such as A+, Network+, Security+, CCNA, Microsoft Certifications, or related credentials and related skills and knowledge are very helpful.
Commitment to continuous learning and adapting to evolving technologies.
Bachelor’s degree in Computer Science, Information Technology, or related field—or equivalent practical experience.

Why Ivanti?

Friendly flexible working model: Empower excellence whether you’re at home or in the office and support work-life balance.
Competitive compensation & total rewards: Including health, wellness, and financial plans tailored for you and your family.
Global, diverse teams: Collaborate with talented people from 23+ countries.
Learning & development: Grow your skills with access to best-in-class learning tools and programs.
Equity & belonging: We value every voice. Your story helps inform our solutions for a changing world.
What drives us: Ivanti’s mission is to elevate human potential within organizations by managing, protecting and automating technology for continuous innovation.

It is through diverse and inclusive hiring, decision-making, and commitment to our employees and partners that we will continue to build and deliver world-class solutions for our customers. To learn more about Ivanti’s Mission and Core Values.

Inclusion At Ivanti

Ivanti is proud to be an Equal Opportunity Employer. We’re committed to building a diverse team and fostering an inclusive environment where everyone belongs. We welcome applicants from all backgrounds and walks of life.

Need adjustments during the process? Reach out to talent@ivanti.com we’re happy to help.

Ivanti

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Technical Support Engineer