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Since starting business nearly two decades ago, IOC Company, L.L.C., has built our services on a foundation of safety, quality, and productivity. Maintaining that commitment has meant bringing on qualified, dedicated professionals equally committed to providing best-in-class services. If you are hard-working, serious about safety, and ready to do your part in support of a team, you just might be a great fit here at IOC Company, L.L.C.

Key Responsibilities

End-User & Desktop Support

Provide Tier-1 and Tier-2 technical support for IOC employees
Troubleshoot hardware, software, and connectivity issues in person and remotely
Support desktops, laptops, mobile devices, and peripherals
Configure and troubleshoot printers and multifunction devices
Maintain accurate ticket documentation and timely resolution of support requests
Deliver professional, courteous, and responsive customer service

User Account & Access Management

Create, modify, and disable user accounts under established procedures for:
- Microsoft 365 (O365)
- Viewpoint Vista
- HCSS applications
- QuickBooks
- Adobe and other business applications
Assign and remove user permissions based on role, department, and approval
Assist with onboarding and offboarding activities, including access provisioning and deprovisioning
Ensure account changes follow company policies and security standards
Escalate access or permission concerns to the IT Director as needed

Systems & Application Support (Under IT Director Guidance)

Assist with administration and maintenance of:
- Windows Server environments
- Virtual machines in a Hyper-V environment
- Active Directory users and groups
Support business applications, updates, and user access
Deploy virtual machines and system resources from established templates
Perform routine system checks and report findings or concerns to the IT Director
Participate in infrastructure and application projects while learning IOC standards and best practices

Networking & Connectivity Support

Assist with troubleshooting LAN/WAN connectivity issues
Support UniFi networking equipment after initial configuration and design
Assist with monitoring and troubleshooting:
- Point-to-Point (PtP) and Point-to-Multi-Point (PtMP) wireless links
- Site-to-site VPN connectivity
- Remote connectivity solutions such as Starlink
Escalate complex networking or design-level issues to the IT Director as appropriate

Collaboration, Documentation & Growth

Work closely with the IT Director on higher-level technical duties and initiatives
Contribute to infrastructure, networking, and application-related projects without full ownership
Create and maintain technical documentation, SOPs, and basic diagrams
Communicate technical information clearly to non-technical users
Demonstrate initiative, professionalism, and a willingness to learn new technologies
Support continuous improvement of IT processes and workflows
Perform other IT-related duties as assigned, consistent with the scope and expectations of the IT Specialist role

Preferred Skills & Experience

Experience supporting or administering:
- Microsoft 365 (O365)
- Viewpoint Vista
- HCSS applications
- QuickBooks
- Adobe licensing and user management
Exposure to:
- Windows Server environments
- Hyper-V virtual machine deployment
- Active Directory administration
- Intune device management
- UniFi networking environments
- VPN connectivity troubleshooting
- Wireless bridge technologies (PtP / PtMP)
- Starlink or other non-traditional WAN connections
PowerShell familiarity
CompTIA A+, Network+, or similar certifications
Experience supporting field-based, construction, or industrial environments

Reporting & Supervision

Reports directly to the IT Director
Works collaboratively on systems, networking, and application support
Does not have full ownership of enterprise platforms
No direct reports

Position Requirements

Associate degree or equivalent combination of education and relevant experience
Minimum 5 years of hands-on IT support experience in an enterprise or business environment
Experience supporting Windows client operating systems
Demonstrated experience with user account creation and access management
Working knowledge of Windows Server, virtualization, and networking concepts
Experience supporting enterprise business applications
Experience using IT ticketing systems and documenting work
Strong troubleshooting, analytical, and problem-solving skills
Excellent interpersonal and customer service skills
Valid Texas Driver License
Willingness to travel to IOC locations as required (up to ~45%)
Ability to work occasional nights or weekends for maintenance or urgent issues
Ability to meet physical and safety requirements of the role
Ability to read, write, and understand safety regulations applicable to IOC operations
Must be able to successfully pass all required pre-employment screenings, including drug testing

Equal Opportunity Employer

IOC Company, L.L.C. provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, ancestry, national origin, citizenship, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression, sexual orientation, marital status, religion, age, disability, genetic information, military service, or any other characteristic protected by applicable law.

If you have questions or concerns regarding equal employment opportunities, please contact HR@ioccompany.com.

PLEASE APPLY AT OUR COMPANY PORTAL HERE

IOC Company LLC

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