We are looking for a highly skilled and motivated IT Generalist to join our team at Introl. In this role, you will be responsible for managing and supporting all back office technology. You will work closely with various teams to provide technology support for everyone here at Introl.

Who We Are

At Introl, we specialize in large-scale GPU cluster deployments, managing up to 100,000 of the most advanced GPUs available. Our experienced team works with leading-edge technology, handling complex systems that are at the forefront of innovation.

Our approach goes beyond simple GPU connections. We design and execute highly coordinated deployments, integrating hundreds of thousands of fiber optic connections to build clusters that advance the limits of AI and high-performance computing.

Responsibilities

Serve as the first line of support for enduser issues across hardware, software, networking, SaaS platforms, and peripherals (Tier 1 and Tier 2)
Administer, maintain office technology and remoteuser network infrastructure: switches, routers, firewalls, wireless access points, VPN, and VLAN configurations.
Manage user lifecycle activities (onboarding, offboarding, access reviews) across identity providers (Microsoft 365, Google Workspace)
Maintain and troubleshoot our CRM (Salesforce)including custom fields, workflows, integrations, and data hygiene
Build and maintain integrations between business systems using APIs, webhooks, and middleware tools (Zapier, or custom scripts)
Write light scripts (Python, PowerShell, or Bash) to automate repetitive tasks, generate reports, manage user accounts, and pull data from APIs
Maintain documentation for systems, network diagrams, and standard operating procedures
Manage endpoint security, patch management, MDM, and antivirus/EDR tools
Collaborate with vendors on escalations, contract renewals, and service issues
Contribute to IT projects: cloud migrations, system rollouts, security

improvements, and process optimization

Qualifications

3+ years of experience in an IT support, systems administration, or IT generalist role
Networking: Solid working knowledge of TCP/IP, DNS, DHCP, firewall rules, and WiFi troubleshooting.
Strong fluency administering Windows and macOS environments, Microsoft 365 /

Google Workspace, Security and access management, and common SaaS tools.

CRM: Experience administering a major CRM (Salesforce, HubSpot, Zoho)
Light scripting: Working proficiency in at least one of Python, PowerShell, or Bash
Strong written and verbal communication skills with ability to translate technical concepts for nontechnical users
Excellent ticket hygiene and a customerservice mindset (SLA)
Ability to work independently and as part of a team.
Strong organizational skills and attention to detail.
Must have legal authorization to work in the U.S. without requiring sponsorship now or in the future.

Benefits and Compensation:

Location: The ideal candidate should be located or able to reliably commute to Downtown Chicago, IL 60604

Base salary between $65,000 - 85,000

Annual discretionary performance bonus between 0-10%

Paid Family Leave

10 Company Holidays

Full-time position

Unlimited PTO

Sick Time Off

401k

Zero dollars ($0) health, dental, and vision insurance premiums for

Introl employees, (90% coverage of insurance premiums for dependents)

Life and AD&D Insurance

Flexible Spending Account

Dependent Spending Account

Commuter Benefits

Fertility Benefits

Mental health Benefits

Introl

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