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Director, Project Management - Operations

InterDent is a well-established and growing organization supporting 2,100 employees and 160 dental offices across 8 western states under the brands including Gentle Dental, Gentle Dental Kids, Blue Oak Dental, and Capitol Dental.

At InterDent, our vision is to provide exceptional, lifelong, integrated oral healthcare services. We enhance the quality of our patients’ lives by supporting the provision of accessible oral healthcare, which is paramount to overall health and wellbeing. We focus on a commitment to patient care, operational and clinical excellence, personal accountability, building relationships, and seeking out innovative and creative approaches to support our patients and teams.

Position Overview

We are seeking a dynamic and experienced Director, Project Management - Operations to lead the planning, management and execution of key initiatives across our multi-site healthcare model. The Director will be responsible for projects, some technical in nature, aimed at improving processes and operational efficiency, enhancing patient retention, patient care and the patient experience, and growing revenue across all dental practices by collaborating with key stakeholders. A critical expectation of this role is to deliver measurable improvements in the patient journey, operational efficiency, and revenue. The role reports to InterDent’s Chief Operating Officer.

This position can be based out of El Segundo, CA or Vancouver, WA.

Key Responsibilities

Strategic Project Leadership: Lead specific, high-priority initiatives that are tied to organizational strategy while implementing a comprehensive project management strategy aligned with organizational goals and objectives. Collaborate with senior leadership to prioritize initiatives, allocate resources effectively, and oversee execution from initiation through completion.
Mid-Funnel Optimization (Call Center, Conversational AI, Online Scheduling, CRM, & Patient Engagement Services): Lead initiatives to strengthen operations infrastructure, integration points, data flows, and analytics across operational systems and vendor platforms. Expand omni-channel communication and patient engagement services to capture leads, convert them to appointments, and retain patients for ongoing care. Identify opportunities to optimize the patient journey and implement strategies to improve revenue capture and patient satisfaction.
Process Improvement: Identify opportunities, develop strategies, leverage new and existing technologies - including AI and Denticon (PMS) - to support best-in-class operations to increase efficiency, optimize resource planning, impact revenue growth, patient retention and patient satisfaction
Cross-Functional Collaboration: Foster collaboration and communication across departments, including Marketing, sites, technology partners, and vendors to ensure alignment and coordination of project activities. Work closely with stakeholders to gather requirements, define project scope, clarify technical dependencies, and manage expectations.
Resource Planning and Management: Become a thought partner to help facilitate resource planning to support project initiatives. Monitor resource utilization and recommend adjustments as needed to optimize project efficiency and effectiveness.
Risk Management: Identify potential risks and issues that may impact project delivery and develop mitigation strategies to address them proactively. Monitor project progress and performance metrics to identify deviations from plan and take corrective action.
Stakeholder Engagement: Engage with internal and external stakeholders, including executives, managers, staff, and external partners, to ensure alignment and support for project objectives. Provide regular updates and reports on project status, milestones, and outcomes.
Continuous Improvement: Promote a culture of continuous improvement and innovation. Identify opportunities for process optimization, automation, and best practice sharing to enhance project delivery capabilities.

Qualifications

7+ years of experience in project management, with a focus on healthcare, retail, of multisite operations
Project Management Professional (PMP) certification preferred
Strong leadership and management skills, with the ability to motivate and inspire teams to achieve project goals
Excellent communication, presentation, and interpersonal skills
Proven ability to manage multiple projects simultaneously and prioritize competing demands effectively
Sound judgement and decision-making abilities, with a strategic mindset and attention to detail
Demonstrated ability to lead operational projects with technical components, including system integrations, APIs, data flow mapping, workflow automation, and operational data infrastructure
Ability to translate business and operational requirements into clear functional and technical requirements for IT, analytics, and vendor partners

Travel

Up to 50% travel may be required

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

InterDent Service Corp.

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Director, Project Management - Operations