Job Description Job Description

Job Title: AV / VTC Engineer - Unified Communications (UC) Engineer

Location: Stuttgart Germany
Clearance: TS/SCI (Required)
Employment Type: Full-Time

Position Overview

Interagency C5I (iC5I) is seeking a highly skilled AV / VTC Engineer - Unified Communications (UC) Engineer to support mission-critical communications for U.S. Government operations across the EUCOM and AFRICOM Areas of Responsibility. This role designs, implements, operates, and maintains secure, resilient, and highly available audio-visual, video teleconferencing, and unified communications systems integrating voice, video, data, and collaboration services across enterprise, classified, and coalition environments.

The position supports senior leaders and distributed operational users in demanding overseas environments, including providing command-level technical briefings, and requires both deep technical expertise and the ability to perform in high-tempo mission settings.

Key Responsibilities

Unified Communications, AV, and VTC Engineering

Design, deploy, and maintain enterprise AV, VTC, and UC solutions integrating IP telephony, video conferencing, collaboration platforms, and messaging.

Implement, configure, and administer Cisco Unified Communications Manager (CUCM), video endpoints, conference room systems, and collaboration tools (e.g., Jabber, IP phones, cameras, codecs, gateways).

Ensure secure, reliable voice and video services across unclassified, secret, and coalition networks.

IT Infrastructure & System Administration

Analyze, troubleshoot, and resolve IT infrastructure issues involving servers, storage, networks, security systems, and end-user devices.

Provide system administration for assigned infrastructure, including account management, access control, and security configuration.

Apply security patches, firmware updates, and operating system upgrades to maintain system integrity and compliance.

Maintain availability, performance, and recoverability of UC and supporting infrastructure.

Monitoring & Troubleshooting

Monitor call quality, video performance, system health, and service availability.

Perform root-cause analysis using packet captures, system logs, and diagnostic tools.

Resolve Tier II-III issues affecting voice, video, network connectivity, servers, and AV systems.

Cybersecurity & Compliance

Ensure UC and AV systems comply with DoD cybersecurity, STIG, and RMF requirements.

Implement security baselines, support vulnerability remediation, and manage secure access controls.

Project & Integration Support

Support new UC, AV, and infrastructure deployments, upgrades, and technology refreshes.

Integrate UC platforms with directory services, networks, and cybersecurity tools.

Coordinate with vendors, DISA, and internal IT teams.

Documentation & Configuration Management

Maintain configuration baselines, network diagrams, asset inventories, and change records.

Ensure all UC and AV components are fully documented and audit-ready.

Executive & Mission Support

Provide high-visibility support for senior leaders, VTCs, and mission-critical briefings.

Deliver command-level technical briefings and operational guidance as required.

Required Qualifications

Active TS/SCI clearance

Certifications

CCNA or CCNP Collaboration

Security+ or SecurityX (CASP)

Experience

Minimum 5 years supporting Unified Communications, AV/VTC, or enterprise IT environments

Technical proficiency with Cisco UC technologies including CUCM, Jabber, IP phones, voice gateways, and video conferencing platforms

OCONUS / Overseas experience

Experience supporting executive-level and high-availability environments

Desired Qualifications

Strong networking knowledge (routing, switching, QoS, VoIP traffic engineering)

Advanced troubleshooting using tools such as Wireshark and system traces

Experience with servers, virtualization, storage, and secure networks

Project management experience for UC or AV deployments

Familiarity with DISA, AFRICOM, or EUCOM environments

Knowledge of DoD cybersecurity, RMF, and STIG compliance

Familiarity with the Technical Expert Status Accreditation (TESA) process

Interagency C5i Corporation

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AV / VTC Engineer/ UC Engineer (Must have Security Clearance)- Germany