We're looking for a curious, detail-oriented, and resourceful Sales Operations Associate to join our Sales Operations team. This role is a key part of our support model for the revenue organization, acting as an internal partner to Sales and Customer Success teams across the region. You'll be responsible for resolving case-based requests, which often require a mix of process knowledge, systems thinking, and investigative problem-solving.

You'll develop a strong understanding of how our business operates-from how we structure deals and contracts to how our systems support the sales process. While we have documentation and training to guide you, not every request is one-size-fits-all. You'll need to think critically and interpret the ask-but you won't be doing it alone. Our Sales Operations team is highly collaborative, and you'll have the support and guidance you need to navigate more nuanced or complex scenarios.

Essential Duties and Responsibilities:

Support & Case Resolution: Serve as the first point of contact for inbound requests ("cases") from Sales and Customer Success. You'll investigate requests that range from user questions to data discrepancies, system bugs, or quote creation challenges.
Problem Solving & Triage: Use strong analytical and critical thinking skills to determine root causes, distinguish user errors from system issues, and identify when requests should be escalated. Balance multiple cases at once and determine how to prioritize effectively.
Systems & Process Knowledge: Learn and maintain deep knowledge of our Salesforce environment, quoting flows, pricing models, contract structure, and product offerings to ensure accurate case resolution.
Office Hours & Live Support: Host regular virtual "office hours" to support the revenue team, requiring clear and confident verbal communication.
Data Quality & Reporting: Help maintain high data quality standards across Salesforce and support with the creation and distribution of reports and dashboards.
Sales Enablement: Contribute to process documentation, support training efforts, and help ensure that the sales team understands and follows established workflows.

Education and/or Work Experience:

BA/BS degree required
1-3 years of experience; familiarity with Sales Operations, Revenue Operations, Sales Enablement, or internal support roles is a plus
Exceptional communication skills; professionalism and tact when pushing back on lower priority or out-of-scope items
Ability to work in a fast paced working environment
Strong problem-solving instincts and a self-starter attitude
Ability to manage and prioritize multiple requests at once
Eagerness to learn complex systems and concepts quickly
Collaborative, team-oriented mindset with excellent attention to detail

Systems Knowledge/Experience:

Salesforce (CPQ a plus!)
Advanced knowledge in MS Excel/Google Sheets (able to review and parse large sets of data using basic formulas and pivot tables)

New York Applicants: The salary range for this position is $59,500 - $102,000. Actual pay may vary based on experience or geographic location.

About Integral Ad Science

Integral Ad Science (IAS) is a leading global media measurement and optimization platform that delivers the industry's most actionable data to drive superior results for the world's largest advertisers, publishers, and media platforms. IAS's software provides comprehensive and enriched data that ensures ads are seen by real people in safe and suitable environments, while improving return on ad spend for advertisers and yield for publishers. Our mission is to be the global benchmark for trust and transparency in digital media quality. For more information, visit integralads.com.

Equal Opportunity Employer:

IAS is an equal opportunity employer, committed to our diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities and veterans to apply.

California Applicant Pre-Collection Notice:

We collect personal information (PI) from you in connection with your application for employment or engagement with IAS, including the following categories of PI: identifiers, personal records, commercial information, professional or employment or engagement information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment or engagement. For additional details or if you have questions, contact us at compliance@integralads.com.

To learn more about us, please visit http://integralads.com/

Attention agency/3rd party recruiters: IAS does not accept any unsolicited resumes or candidate profiles. If you are interested in becoming an IAS recruiting partner, please send an email introducing your company to recruitingagencies@integralads.com. We will get back to you if there's interest in a partnership.

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Integral Ad Science

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