Role: IT Manager
Location: Charlotte, NC (Onsite)
Salary: $100,000-$120,000 plus bonus - DOE
Duration: Direct Hire

Job details:

This is a strategic position responsible for the IT infrastructure and corporate services deployed at the data center and administrative buildings, as well as network communications throughout the project. The IT Supervisor will plan, implement, manage, and monitor third-party contractors to ensure successful project execution as well as daily and long-term IT operations. The role also provides industry knowledge and best practices to optimize IT operations, reduce risk, and meet business requirements.

Essential Duties and Responsibilities

Manage and monitor day-to-day operations, maintenance, reliability, testing, rollout, upgrades, support, and general system administration including data center, communications, fiber, corporate voice and data network, servers, desktop services, operating systems, hardware, software, and the Traffic Operations Center.
Develop and manage the business continuity and disaster recovery plan.
Evolve and oversee network communications infrastructure for the project.
Develop and maintain IT policies and procedures.
Perform proactive testing, audits, variance analyses, and recommend corrective actions and future capability/capacity planning.
Monitor compliance with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
Identify and resolve complex IT problems.
Manage third-party contractors, licenses, and support contracts.
Analyze data and trends for proactive management of storage architecture, capacity, and response times.
Support IT financial objectives by managing budget input, forecasts, business case justifications, and cost/benefit analyses.
Perform additional duties as required.

Qualifications (Knowledge, Skills & Abilities)

Bachelor's degree in Computer Science, Information Technology, Telecommunications, or related field.
7-10+ years of relevant experience including:
- Backup and business continuity procedures
- SLA management
- Colocation center management
- Security protocols and standards
- Audit standards
- Database management
- Asset management (hardware/software lifecycle, load usage reporting, data center efficiency)
- Tech support systems: ticketing systems, service orders, work orders
- Network design, implementation, and maintenance
Experience in IT administration such as project management, IT policy development, process improvement, system administration, backup/patch management, disaster recovery, and capacity planning.
Personnel and team management experience including relationship building, conflict resolution, goal setting, and evaluations.
Departmental management experience including vendor negotiation, forecasting, and strategic planning.

Professional Qualities

Effectively manage tasks, staff, contractors, and deadlines.
Strong verbal, written, interpersonal, and documentation skills.
Ability to multitask and problem-solve in a fast-paced environment.
Initiative-driven and proactive in working with multiple teams.

Computer & Network Skills

Knowledge of network, server, backup, and storage infrastructure.
Experience implementing and maintaining fiber-based network communications.
Experience in Toll and/or ITS industry preferred but not required.
Proficiency in Microsoft Excel, Word, PowerPoint, and other PC-based programs.

Work Environment & Physical Demands

Work environment can vary from quiet to moderate/high noise levels.
Occasional travel between project sites may be required.
Must be able to lift/move up to 25 pounds occasionally.
Vision abilities include adjusting focus for computer use.
Frequent standing, walking, sitting, talking, and hearing required.

About INSPYR Solutions
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

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