Inbox Health is looking for a detail-oriented and technically skilled IT Analyst to support our IT operations team. This role involves providing hands-on L1-L3 technical support, maintaining systems and security standards, and contributing to PCI DSS compliance efforts.

The IT Analyst will report directly to the Head of IT Support, supporting both day-to-day operations and strategic IT initiatives, while ensuring reliable, secure, and efficient technology services across the organization.

Requirements

Report to the Senior IT Manager, providing regular updates on support issues, system status, and compliance tasks
Deliver Level 1 through Level 3 technical support for desktops, laptops, mobile devices, printers, and business applications
Implementation of security and compliance controls
Troubleshoot hardware, software, and network issues; escalate complex incidents as needed
Support and manage systems including Active Directory, Office 365, VPNs, and endpoint protection platforms
Monitor network and endpoint health, respond to alerts, and assist in incident response
Participate in patch management, system upgrades, and maintenance tasks
Maintain clear documentation of systems, configurations, support procedures, and compliance-related activities
Assist with employee onboarding/offboarding, including account provisioning and hardware setup
Collaborate with vendors and service providers for technical support and procurement
Regularly test security systems and processes
Assist with quarterly vulnerability scans and pen testing by an ASV (Approved Scanning Vendor) and QSA
Assist with internal vulnerability scans, penetration testing, and segmentation testing

Specific Skills

Must-Have:

3+ years of IT support experience, including L1-L3 troubleshooting
Solid understanding of Windows/macOS environments, networking, and cloud-based systems
Proficiency with Google Workspace administration
Proficiency with Office 365, Active Directory, and basic network troubleshooting (TCP/IP, DNS, DHCP)
Strong communication, problem-solving, and organizational skills

Preferred:

Experience with virtualization platforms (VMware, Hyper-V)
Familiarity with scripting languages (PowerShell, Bash)
Exposure to MDM tools like Intune, Rippling, or Jamf
Certifications such as CompTIA Security+, Microsoft Certified: Azure Fundamentals, or similar
Advanced knowledge and capability to quickly learn Windows and macOS business environments and configurations
Familiar with ITIL frameworks and IT service management best practices
Understanding the Network OSI layer model and/or networking certifications is preferred
Hands-on experience with PCI DSS compliance processes and documentation
Experience working with support tools such and live chat platforms
Proven ability to manage escalations and resolve technical issues effectively

Inbox Health

New Jobs

Information Technology Support Specialist