This Position Is

Full Time

Position Location:

Lake Charles, LA (Onsite)

GENERAL SUMMARY OF DUTIES: Performs professional level information systems duties in the installation and maintenance of application software, and the maintenance and administration of computer systems and applications; to provide technical support and assistance to Imperial Health information system users; and to perform a variety of analytical duties relative to assigned area of responsibility.

Essential Functions

Perform a variety of professional level duties to support information technology systems and programs in assigned area; serve as liaison between system users and information systems staff in the implementation, administration and maintenance of information systems, computer programs and software applications.
Install and maintain application software and computer hardware; provide technical assistance to system users in accordance with applicable information systems policies, procedures, methods and techniques.
Install and maintain phone systems, and related voice applications software.
Participate in the evaluation and testing of system upgrades; install or upgrade software applications; troubleshoot hardware and software related problems; coordinate and document testing for new or revised software applications; assist in deployment of new applications in assigned areas.
Perform system maintenance activities on various systems; monitor system performance; maintain system security; reset user passwords; grant or revoke system access.
Respond to requests from users regarding system operations; provide solutions to operations problems.
Perform a variety of systems analysis duties in the design, implementation and maintenance of management information systems and supporting computer hardware and software applications; maintain new applications or enhance existing programs.
Perform related duties and responsibilities as required.

Knowledge, Skills & Abilities

Ability to exercise independent judgment in matters of significance.
Proficiency in Microsoft Office applications.
Proficiency in installing and troubleshooting hardware and software.
Ability to use cable equipment, handle simple tools, diagnostics tools and telecommunication troubleshooting equipment.
Communication skills
Ability to work flexible hours.
Ability to prioritize and handle multi-tasks in a fast-paced environment.
Customer service skills
Project management

Requirements

Associates in Networking/Support/IT Systems or equivalent. Any certification is preferred.
Applicants must be authorized to work in the US as we are unable to sponsor employment visas.
There is no relocation assistance for this position.

Experience

Entry-level position.

Imperial Health

New Jobs

IT Help Desk Technician - IT