IT Specialist (Part-Time)

Location: Delaware (Statewide) - Travel Required Throughout Delaware

Job Type: Part-Time (20 hours per week)

About Impact Life

Impact Life is a nonprofit organization dedicated to empowering individuals through behavioral health, recovery support, housing, harm reduction, and community-based services throughout Delaware. Our mission is to inspire hope, promote recovery, and strengthen communities by providing compassionate, person-centered care.

We are seeking an experienced, motivated, and customer-focused IT Specialist to serve as the organization's primary internal technology resource. This position provides both strategic oversight and hands-on technical support while ensuring the reliability, security, and efficiency of technology systems across multiple office and program locations throughout Delaware.

The ideal candidate is a self-directed IT professional who is comfortable managing technology independently while partnering with organizational leadership to support operational excellence and organizational growth.

Position Summary

The IT Specialist is responsible for the administration, maintenance, security, and continuous improvement of Impact Life's technology infrastructure. This position combines systems administration, technology planning, cybersecurity, vendor coordination, and end-user support to ensure employees have reliable technology resources to successfully carry out the organization's mission.

This position serves as Impact Life's primary internal technology resource and requires a high degree of independence, initiative, and sound judgment. The IT Specialist is responsible for balancing strategic technology management with responsive day-to-day support while ensuring technology systems remain secure, reliable, and aligned with organizational needs.

Essential Duties And Responsibilities

End User Support

Provide timely technical support to employees for hardware, software, printers, mobile devices, and other technology equipment
Install, configure, maintain, and troubleshoot desktop computers, laptops, monitors, printers, scanners, and peripherals
Diagnose and resolve hardware, software, and connectivity issues
Coordinate employee technology onboarding and offboarding, including equipment setup, account creation, and equipment recovery
Maintain technology asset inventory and equipment records
Provide technical support for conference room technology and audio/visual equipment

Microsoft 365 Administration

Administer Microsoft 365, including Outlook, Exchange Online, Microsoft Teams, SharePoint, OneDrive, user account management, licensing, security settings, and multi-factor authentication
Create, modify, and disable user accounts and permissions
Manage Microsoft 365 licensing and user access
Support collaboration tools and assist users with Microsoft applications

Infrastructure Management

Maintain office technology infrastructure, including wireless networks, internet connectivity, printers, and technology equipment
Support and maintain Ubiquiti networking equipment and Ubiquiti Protect security camera systems
Coordinate hardware deployments, upgrades, replacements, and preventative maintenance
Maintain technology documentation, inventories, and standard operating procedures
Recommend technology improvements that enhance organizational efficiency and security

Organizational Systems Support

Provide technical support and administration for organizational technology platforms, including but not limited to:

Microsoft 365
Slack
Behave Electronic Medical Record (EMR)
ADP Workforce Now
Relias
Workable
SignNow
Adobe Creative Cloud

Cybersecurity

Maintain endpoint security and support cybersecurity best practices
Coordinate software updates, operating system updates, and patch management
Promote safe technology practices through employee education
Assist with backup verification and disaster recovery planning
Respond appropriately to technology security incidents

Vendor Management

Serve as the primary point of contact for technology vendors and service providers
Coordinate hardware purchases, warranty support, software licensing, and equipment repairs
Evaluate technology solutions and make recommendations that support organizational goals

Technology Planning

Recommend technology improvements that enhance operational efficiency, security, and user experience
Assist leadership with technology planning, budgeting recommendations, and technology lifecycle replacement planning
Maintain documentation of technology systems, configurations, and standard operating procedures
Support technology projects from planning through implementation

Technology Environment

The IT Specialist will support technology systems including, but not limited to:

Microsoft 365
Outlook
Exchange Online
Microsoft Teams
SharePoint
OneDrive
Slack
Behave Electronic Medical Record (EMR)
Adobe Creative Cloud
ADP Workforce Now
Relias
Workable
SignNow
Windows 11
Ubiquiti UniFi networking
Ubiquiti Protect security camera systems
Printers and multifunction devices
Audio/visual and conference room technology
Mobile devices

Work Schedule

Part-time, approximately 20 hours per week
Regular schedule is Monday through Friday during normal business hours
Work schedule may be flexible based on organizational needs and mutual agreement
Occasional evening or weekend availability is required to support technology projects, system maintenance, organizational events, emergency technical issues, or other business needs
Regular travel between Impact Life locations throughout Delaware is required

Requirements

Required Qualifications

Associate's degree in Information Technology, Computer Science, Information Systems, or a related field, or an equivalent combination of education and professional experience
Minimum of five (5) years of progressively responsible IT experience
Demonstrated experience administering Microsoft 365, including Outlook, Exchange Online, Microsoft Teams, SharePoint, OneDrive, user account management, licensing, security settings, and multi-factor authentication
Experience supporting Windows-based computers, hardware deployment, software installation, and office technology
Experience maintaining office technology infrastructure, including wireless networks, printers, and related equipment
Strong troubleshooting, problem-solving, and customer service skills
Excellent written, verbal, and interpersonal communication skills
Ability to manage multiple priorities while working independently
Valid driver's license with reliable transportation and the ability to travel between Impact Life locations throughout Delaware

Preferred Qualifications

Experience supporting electronic medical record (EMR) systems, preferably Behave or a comparable healthcare platform
Experience administering Slack
Experience supporting Adobe Creative Cloud licensing and applications
Experience supporting nonprofit or healthcare organizations
Experience supporting multiple office locations
Experience with Ubiquiti networking and security camera systems

Preferred Certifications

CompTIA A+
CompTIA Network+
CompTIA Security+
Microsoft 365 Certification
Microsoft Certified Administrator
Ubiquiti certification or equivalent experience

Physical Requirements

Ability to lift and carry equipment weighing up to 50 pounds
Ability to install, move, and configure technology equipment
Ability to work under desks, in equipment closets, and in various office environments
Ability to travel regularly between multiple Delaware locations
Ability to occasionally climb a ladder when installing or servicing technology equipment

Benefits

Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, ROTH 401K)
Paid Time Off
11 Paid Holiday's Yearly
Training & Development
Wellness Resources

Why Join Impact Life?

At Impact Life, technology plays a critical role in supporting the employees and programs that make recovery possible. As our IT Specialist, you will have the opportunity to build, improve, and maintain the technology that supports life-changing work across Delaware.

We offer:

Competitive hourly compensation
Flexible part-time schedule
Professional development opportunities
Mileage reimbursement for approved business travel
A collaborative, mission-driven workplace where your expertise directly supports employees and the individuals we serve

Impact Life

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