We're a mission-driven brand committed to innovation, sustainability, and empowering our team to work smarter and more securely in today's technology landscape. As we continue to grow, we're looking for an experienced Manager, IT Operations to strengthen our in-house technology operations, manage key vendor relationships, and build scalable systems that support our people and protect our data.

As our Manager, IT Operations, you'll own and evolve our internal IT function. You will oversee the lifecycle of company-owned devices, manage our external IT support vendor, and ensure compliance with IT and data security standards in both the U.S. and EU. You'll lead IT-related projects and budgets, maintain internal SOPs, and play a hands-on role in onboarding new hires and troubleshooting tech issues. This role blends strategic oversight with tactical execution and is ideal for someone who thrives in a growing, values-driven environment.

This role is hybrid and will report to our HQ in Laguna Beach, CA 1x week. This role reports into the CFO.

Responsibilities:
Device & Asset Management

Oversee procurement, deployment, and decommissioning of laptops and hardware
Manage IT inventory and asset tracking across the organization
Ensure timely setup and secure offboarding of devices for new hires and exits
Maintain an accurate inventory of all software licenses
Monitor and manage configurations for core systems to support secure, scalable infrastructure and employee experience.
Track renewals, expirations, and maintenance agreements
Identify unused or underused licenses to optimize spend.
Recommend alternatives to reduce licensing costs (e.g., open-source solutions)
Manage relationships with software vendors and licensors

IT Vendor Oversight

Serve as the primary point of contact for our MSP
Monitor and improve user satisfaction with MSP
Audit vendor-led work for quality, control, and alignment with company standards

IT Operations & Compliance

Implement and monitor IT controls to ensure data security and integrity
Maintain awareness and compliance with relevant U.S. and EU data regulations (e.g., GDPR, CCPA)
Manage identity and access controls, ensuring secure implementation of SSO (Single Sign-On) and MFA (Multi-Factor Authentication) solutions
Configure and maintain security settings across enterprise systems, ensuring alignment with company policies and industry best practices
Conduct regular audits of system permissions and access logs to identify and remediate potential vulnerabilities

Project & Budget Management

Plan and execute IT projects including new system rollouts, upgrades, and tool implementations
Develop and manage the annual IT budget in collaboration with Finance
Evaluate and recommend new tools or technologies that support team productivity and security

Documentation & Support

Create and maintain IT SOPs, user guides, and internal documentation
Develop scalable processes for recurring tech needs
Provide IT training, troubleshooting, and support for employees across departments

5+ years of IT experience, with at least 2 years in an IT management or senior-level operations role
Experience supporting mid-size hybrid organizations (150+ employees)
Hands-on experience with device provisioning and management (Mac & Windows)
Experience managing third-party IT vendors and holding them accountable to SLAs
Strong knowledge of U.S. and EU data privacy and security frameworks (e.g., SOC 2, GDPR, CCPA)
Proven ability to manage projects, budgets, and cross-functional IT initiatives
Excellent communicator with a client-service mindset and strong documentation habits
Comfortable working in a fast-paced, high-growth, values-driven environment

What we would like to offer...

$90,000-100,000 annually*
Bonus Opportunity
Health Benefits - 100% employer-paid medical, dental & vision coverage
Flex Time Off - No cap on personal time off and paid company holidays
Seasonal Flex Days - Flexible scheduling to enjoy extra time under the sun during the Spring & Summer season
Parental Leave - Up to 18 weeks paid parental leave
401(k) - Save for your future with a 401(k) with a company match
Flexibility & Wellness Stipends - Monthly stipends to support remote work & self-care
Hybrid Work Model - Find your flow, working from home or from one of our offices
ILIA Products - Quarterly stipend to replenish your favorite products and try new ones

*This is the anticipated salary range for this position. The actual salary offered will carefully consider a few factors including your skills, qualifications, experience, and location.

About ILIA

ILIA makes clean skin-centric beauty. We see skincare and makeup as one and believe that skin should look like skin. With transparency as our guide and color as our vehicle, we challenge the conventions of clean beauty to create something radically new, through safe, groundbreaking formulas that protect + revive the skin. Headquartered in Laguna Beach, California, ILIA brings together a strong group of innovative thinkers, rule-breakers and creative problem solvers. We pave the way forward as the leading clean makeup brand in what is being called the Clean Beauty Revolution. Fast paced growth provides constant learning, collaborative teamwork, and the desire to be the best at what you do. We celebrate taking risks and doing what hasn't been done before.

Fraudulent Job Posting Notice

We are aware of job posting scams in which individuals may falsely represent themselves as ILIA employees. Please note that all official communication regarding job opportunities at ILIA will come directly from an @iliabeauty.com email address. We will never request sensitive personal information or payment during the recruitment process. If you suspect a fraudulent job posting or communication, please contact us directly via our Support form. Your safety and trust are important to us.

ILIA, Inc.

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Manager, IT Operations