We are seeking a highly motivated and experienced Field Technical Support Specialist (Freelance) to provide on-site support for hardware systems, primarily Point-of-Sale (POS) equipment, across multiple client locations. The ideal candidate has a strong technical background, is comfortable working independently in the field, and is committed to delivering excellent service.

Key Responsibilities:

Install, troubleshoot, and maintain POS systems, peripherals, and other IT hardware
Perform routine technical support tasks, including equipment configuration and system updates
Use checklists and standard operating procedures to ensure quality and compliance
Document interventions, issues, and resolutions clearly in company systems
Communicate effectively with clients and internal teams via mobile apps, email, and other tools
Travel to various client sites using personal vehicle, sometimes on short notice
Ensure proper handling of devices and maintain records as per legal and operational guidelines

Preferred Qualifications:

Previous experience in customer-facing technical roles
Basic knowledge of networking or Windows-based systems
Experience working with ticketing systems and remote support tools

Requirements

3+ years of experience in technical support, specifically in hardware and POS systems
Strong problem-solving skills and the ability to work independently in the field
Valid driver's license and reliable personal vehicle
Availability to travel regularly to client locations within the region
Comfortable using **mobile applications, checklists, and email tools
Legal authorization to work in the United States
English level B1+ or higher (speaking and reading technical instructions)
Strong organizational and documentation skills

Benefits

Competitive salary and mileage reimbursement
Ongoing training and career development opportunities
A dynamic work environment with a focus on innovation and quality service

icorp

New Jobs

Field IT support technician (Freelance)