Company Description The Housing Authority of the City of Fort Lauderdale (HACFL) is dedicated to expanding access to safe, decent, and affordable housing in the Fort Lauderdale community. HACFL works to strengthen neighborhoods by partnering with local organizations, public agencies, and residents to address housing needs and support community development. The organization focuses on providing quality housing options and supportive services to individuals and families with diverse economic backgrounds. HACFL strives to foster stable, vibrant communities where residents have opportunities to thrive and improve their quality of life.

Role Description The Director of Operations is a full-time, on-site role located in Fort Lauderdale, FL. This role oversees daily operations across housing programs and facilities, ensuring compliance with regulations, policies, and performance standards. The Director of Operations supervises and supports operational staff, coordinates cross-functional projects, and optimizes processes to improve service delivery and resident satisfaction. Responsibilities include monitoring budgets and resource allocation, preparing operational reports, managing vendor and partner relationships, and implementing strategies to enhance efficiency and effectiveness. The role also involves collaborating with senior leadership on long-term planning and organizational improvement initiatives.

Qualifications

Candidates should possess strong Operations Management skills, including process improvement, compliance oversight, and coordination of multiple programs.
Candidates should possess Analytical Skills to interpret data, evaluate performance metrics, and support informed decision-making.
Candidates should possess Team Management skills to lead staff, provide coaching and guidance, and foster a collaborative, results-oriented work environment.
Candidates should possess Budgeting skills to manage operational expenses, forecast resource needs, and ensure responsible financial stewardship.
Candidates should possess Customer Service skills to respond effectively to resident needs, handle inquiries and concerns, and maintain positive relationships with stakeholders.
Experience in:

o Housing Choice Voucher (Section 8) Programs

o Low-Income Housing Tax Credit (LIHTC) Programs

o Affordable Housing Management

o Project-Based Vouchers (PBV)

o Rental Assistance Demonstration (RAD)

o HUD rules and regulations

Knowledge of Florida Housing regulations

Bachelor’s degree in business administration, public administration, management, or a related field is preferred; equivalent experience may be considered.
Strong communication, problem-solving, and organizational skills, with the ability to work effectively with diverse populations and community partners.

Housing Authority of the City of Fort Lauderdale (HACFL)

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Director of Operations