A leader in the Biostimulant industry, Horizon Ag Products began manufacturing soluble humus products for Agriculture in 1983. Based in Lakewood, CO, we are a recognized leader in our industry. With approximately 120 employees, we operate six manufacturing plants in six states and several surface mines. We strongly believe our products are of significant benefit to mankind and we make them better than anyone else in the world. We support a lifestyle of balanced priorities where everyone works hard and enjoys themselves and each other. We look out for one another and cherish the caring attitude and respect we have for one another in the workplace and beyond. Above all else, we conduct ourselves with integrity and follow the guiding principles outlined on our website, www.horizonag.com.

Summary

The primary responsibility of this position is to provide front-line support for internal staff and related technology systems. The IT Support Engineer will also be responsible for IT-related administrative duties, including user / account support, process documentation, inventory, auditing technical processes and user accounts, and asset management and procurement. The successful candidate will be an engaging, support- and security-minded person who provides timely support and is keenly aware of the changing needs of the company and user base.

What You’ll Do

Device & Equipment Management

Configure, deploy and maintain laptops, desktops and mobile devices (phones, tablets), including device enrollment/management and compliance monitoring
Support the deployment and maintenance of network elements (routers, firewalls, switches, etc.)
License, install and maintain software across managed endpoints
Support and maintain computer peripherals, including monitors, mice, docking stations and printers

Support & Training

Diagnose and resolve hardware and software issues across laptops, desktops and mobile devices
Provide end-user support with a positive, patient approach that builds trust and confidence across the organization
Train and coach staff on technology tools, IT policies and best practices for productivity and security
Participate in ongoing security awareness training; maintain a current, working knowledge of the evolving cybersecurity threat landscape
Apply Zero Trust principles in day-to-day activities and support the enforcement and administration of cybersecurity policies and practices

Documentation & Standards

Create, maintain and continuously improve IT process documentation, runbooks and standard operating procedures
Follow and enforce IT standards, policies and confidentiality guidelines
Contribute to a culture of knowledge sharing within the IT team

Communication & Collaboration

Build positive working relationships and communicate clearly with staff at all levels, including non-technical users and leadership

What You’ll Bring

Associate degree in Computer Science, Information Systems or related area, or 2 years of equivalent work experience
Understanding of Windows operating system and Microsoft 365 applications (Outlook, Word, Excel, Teams, etc.)
Basic understanding of network infrastructure components (firewalls, switches, access points, routers, gateways, etc.)
Security-conscious mindset with awareness of common threats and best practices, including email phishing and social engineering attacks, credential theft and insider threats
Must perform tasks with integrity, competence, care and attention to detail, and demonstrate good judgment
Strong communication skills and a collaborative, team-oriented attitude
Basic understanding of cloud service models (SaaS, IaaS, PaaS, etc.)

Bonus Points If You Have

Experience administering Microsoft SharePoint
Familiarity with Zero Trust Methodologies
Familiarity with Microsoft Intune and mobile device management

Additional Information

Classification: Non-Exempt / Hourly, paid bi-weekly, benefits eligible

Locations: Lakewood, CO

Horizon Ag-Products is an Equal Opportunity Employer

Horizon Ag-Products will not sponsor applicants for work visas for this position

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Horizon Ag-Products

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IT Support Engineer