Position Summary

Home2 Suites by Hilton is seeking a friendly, professional, and customer-focused Front Desk Agent to serve as the first point of contact for our guests. This position is responsible for delivering exceptional hospitality by providing efficient check-in and check-out services, managing reservations, assisting guests with requests, and ensuring a positive guest experience throughout their stay.

Essential Duties and Responsibilities

Guest Service

Welcome guests in a warm, professional, and engaging manner.
Provide efficient check-in and check-out services.
Answer questions regarding hotel services, amenities, and local attractions.
Respond promptly and professionally to guest requests and concerns.
Resolve guest issues to ensure complete guest satisfaction.
Maintain a positive, service-focused attitude at all times.

Front Desk Operations

Process reservations, cancellations, modifications, and room assignments.
Handle guest accounts, payments, and credit card transactions accurately.
Maintain accurate guest records and documentation.
Answer and direct incoming phone calls.
Communicate effectively with housekeeping, maintenance, and management regarding guest needs and room status.
Follow all Hilton and hotel operating procedures.

Sales & Revenue Support

Promote Hilton Honors enrollment and hotel amenities.
Identify opportunities to upsell rooms and hotel services.
Assist with achieving guest satisfaction and revenue goals.

Safety & Security

Follow hotel safety and emergency procedures.
Protect guest privacy and confidential information.
Monitor hotel activity and report security concerns to management.
Ensure compliance with all company policies and procedures.

Administrative Duties

Complete shift reports and daily paperwork accurately.
Maintain a clean, organized, and professional front desk area.
Assist with special projects and other duties as assigned.

Qualifications

High school diploma or equivalent required.
Previous hotel, hospitality, customer service, or retail experience preferred.
Strong verbal and written communication skills.
Basic computer proficiency and ability to learn hotel management systems.
Excellent problem-solving and multitasking abilities.
Professional appearance and demeanor.
Ability to work independently and as part of a team.

Physical Requirements

Ability to stand, walk, and move throughout the shift.
Ability to lift and carry up to 25 pounds occasionally.
Ability to operate office equipment and computer systems.
Ability to work in a fast-paced environment.

Schedule Requirements

Flexible availability, including mornings, evenings, weekends, and holidays.
Ability to work various shifts, including occasional overnight coverage if needed.

Desired Characteristics

Friendly and approachable personality.
Strong attention to detail.
Dependable and punctual.
Positive attitude and team-first mindset.
Passion for hospitality and guest satisfaction.

Why Work at Home2 Suites by Hilton?

Join a supportive Hilton team, enjoy travel discounts, growth opportunities, flexible schedules, and make every guest feel at home.

Compensation & Benefits

Competitive hourly wage
Hilton Team Member Travel Program
Career development and advancement opportunities
Supportive team environment

Home2 Suites by Hilton is an Equal Opportunity Employer committed to fostering an inclusive and welcoming workplace for all team members.

Home2 Suites Greendale

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Hotel Front Desk Agent