Title: IT Support III

Salary: $32 - $34 /hr

Location: In office - Boston, MA

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Overview

We're seeking an IT Support III (L3) Specialist to provide frontline, end-user focused technical support and ensure a smooth day-to-day technology experience across our client's organization. This role centers on responsive support, troubleshooting, and user enablement across core systems and devices. The position also supports users through an ongoing transition to Google Workspace as part of normal support activities.

Responsibilities

Provide first-line IT support by monitoring and responding to #it_ask requests in Slack and ServiceNow tickets
Troubleshoot hardware, software, and basic network issues across Windows, macOS, and mobile devices
Resolve common connectivity issues, including Wi-Fi, VPN, and LAN
Install, configure, and support operating systems, applications, and peripherals
Manage user accounts and access across Google Workspace, Microsoft 365, and other core systems
Support onboarding and offboarding processes, including device setup and access provisioning
Assist end users with day-to-day questions and issues related to Google Workspace and existing tools
Maintain IT inventory and track device assignments
Provide support for conference rooms and meetings, including basic AV troubleshooting
Document solutions and contribute to internal knowledge base articles
Escalate more complex technical issues to senior team members or specialized teams as needed
Deliver a high level of customer service and clear communication to end users

Qualifications

3+ years of experience in a customer-facing IT support or help desk role
Strong troubleshooting skills across hardware, software, and basic networking
Experience supporting Google Workspace and/or Microsoft 365 environments
Familiarity with ticketing systems (e.g., ServiceNow) and communication tools like Slack, Zoom, or Teams
Ability to prioritize and manage multiple requests in a fast-paced environment
Strong communication skills with a focus on end-user experience and service
Experience supporting both Windows and macOS devices

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HireRising

We're an IT staffing and consulting firm that connects high-caliber technology professionals with innovative organizations across the U.S. and nearshore markets, with new ventures into Finance & Accounting. We specialize in contract, contract-to-hire, direct hire, and nearshore solutions, helping clients build strong technical teams while supporting candidates in finding roles that align with their skills, goals, and lifestyle.

Our Mission

Our mission is to elevate people and organizations by building long-term, trust-based relationships. We take a people-first approach to recruiting, focusing on integrity, transparency, and clear communication at every stage of the hiring process.

Candidate Experience

We invest the time to understand your technical background, career goals, and what you value in a work environment, so we can present opportunities that truly fit. As a candidate, you can expect honest feedback, realistic expectations, and a recruiting partner who actively advocates for you with our clients.

Let’s Stay Connected

If this role isn’t a perfect match, we still encourage you to connect with us. New opportunities open frequently, and we’re always interested in building relationships with talented IT professionals for both current and future roles.

HireRising

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