The Role at a Glance

The On-Site IT Technician – Tier 1 provides hands-on, first-level support focused on end-user hardware and physical IT needs. This role serves as the on-site point of contact for workstation setup, basic troubleshooting, device deployment, and asset management, ensuring employees have reliable equipment and timely in-person support.

Working closely with the remote Service Desk, the technician handles walk-up requests, manages tickets, performs initial triage, and escalates more complex issues as needed. This position is limited to Tier-1 responsibilities and does not include advanced systems, network, or application administration.

How You’ll Contribute

You will contribute to the organization by providing reliable, hands-on support across hardware, mobile devices, and on-site Tier-1 IT operations, ensuring employees have the tools they need to work efficiently. You will set up, deploy, refresh, and relocate desktops, laptops, monitors, docking stations, and peripherals, while troubleshooting common hardware issues such as power failures, display problems, and connectivity concerns. You will also replace malfunctioning equipment, assist with office moves and workstation standardization, and provide basic printer support. In addition, you will support mobile device management by assisting with the issuance, setup, collection, and secure wiping of Apple devices during onboarding and offboarding processes.

As the on-site first point of contact for hardware-related IT issues, you will manage walk-up requests and scheduled tasks, accurately log and resolve tickets, and escalate more complex issues when necessary. You will contribute to device lifecycle management by preparing, staging, imaging, and decommissioning equipment in alignment with IT procedures, as well as packaging and shipping devices when required. You will maintain accurate asset inventory records, support audits, and ensure equipment is properly tracked and reported. Additionally, you will assist with basic cable management and audio/visual setups while identifying infrastructure concerns for escalation. Throughout all interactions, you will deliver professional, responsive customer service, set clear expectations, and guide users on proper equipment usage, all while operating within the defined scope of a Tier-1, hardware-focused role.

Qualifications And Skills

Education/Work Experience

High school diploma or equivalent. 6 Months prior experience providing hands‑on support for computers and peripherals.

Skills

Basic knowledge of computer hardware and troubleshooting
Strong customer service, communication, and documentation skills
Ability to follow procedures and escalate issues appropriately
Able to lift and set up IT equipment
Tier-1 IT support or service desk experience
Familiar with ticketing systems
Experience supporting workstations, printers, and mobile devices
On-site or desktop support experience
Experience with Apple devices and Apple Business Manager
Familiar with Microsoft Intune for device management

About Hilldrup

Hilldrup is one of the largest and most honored agency groups in the entire industry, operating facilities in Virginia, Maryland, North Carolina, South Carolina, Georgia and Florida. Comprised of over 500 employees, Hilldrup moves professionals, families and businesses domestically and internationally as well as provides logistics and workplace solutions services to meet the needs of its clients, which includes Fortune 100 companies, federal government agencies, universities and hospitals.

Among the over 500 employees at Hilldrup, it is not uncommon to meet someone who has been with the company 10, 20 or even 30 years. Hilldrup is an award-winning workplace where employees feel valued, are encouraged to grow professionally and are empowered to build lasting careers.

Our values are very important to the organization as they guide our employees and company in all that we do each day. Our values include Empowered Accountability, Uncompromised Integrity, Unwavering Commitment, Fearless Communication, Infectious Positivity, and Purposeful Agility.

For more information about Hilldrup, click here: hilldrup.com/about-us/.

For information about our benefits, click here: hilldrup.com/benefits/.

Hilldrup is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities

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Hilldrup

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IT Technician – Tier 1 Part-time