Hermeus is a venture-backed defense aviation company reclaiming the lost art of rapid iterative prototyping to build the fastest aircraft in the world today. By prioritizing relentless hardware iteration, we deliver high-speed systems at the pace of the modern battlefield. We work with the Department of War to provide the high-speed capabilities our nation and its allies need to maintain a durable, asymmetric advantage.

This role is a hands-on, onsite IT Support position focused on delivering reliable day-to-day service desk support to employees in a fast-paced environment. The individual will serve as a first point of contact for technical issues, providing troubleshooting and support across end-user devices, Microsoft enterprise tools, and basic networking needs while following established procedures and documentation. Success in this role requires strong customer service skills, a willingness to learn, and consistent onsite presence to support hardware, secure environments, and in-person user needs.

Responsibilities

Provide hands-on service desk support, including ticket intake, prioritization, troubleshooting, documentation, and resolution of end-user technical issues
Troubleshoot and support hardware, software, and operating system issues across Windows (primary), macOS, and Linux environments
Deploy, configure, and support desktops, laptops, mobile devices, peripherals, copiers, and endpoint management solutions
Administer and support Microsoft enterprise technologies, including Windows Desktop, Azure Active Directory / Entra ID, Microsoft Intune, and Microsoft 365 (Exchange, Teams, OneDrive, and SharePoint)
Troubleshoot basic networking issues, including LAN/WAN connectivity, VPN access, and Wi-Fi, following established procedures
Support conference room AV systems and company events requiring onsite technical support
Collaborate with IT team members to resolve escalated or cross-functional technical issues
Perform root cause analysis, maintain technical documentation, and contribute to continuous improvement of service desk processes and knowledge base articles
Ensure compliance with information security, export control, and data privacy requirements

Minimum Requirements

2+ years of progressive IT support or service desk experience supporting end users
Hands-on experience supporting Windows Desktop, Azure Active Directory / Entra ID, Microsoft Intune, and Microsoft 365
Strong experience supporting macOS environments; Linux experience or working knowledge preferred
Basic understanding of networking fundamentals, including LAN/WAN, VPNs, and Wi-Fi, with the ability to troubleshoot using established procedures
Experience managing service desk tickets while troubleshooting hardware, software, operating system, and endpoint issues
Strong customer service, communication, and problem-solving skills with the ability to explain technical concepts to non-technical users
Experience performing root cause analysis and contributing to operational or service desk process improvements
Ability and willingness to work onsite in Hawthorne and El Segundo, CA (primarily Hawthorne) with reliable attendance. Schedule is Monday-Friday, 7:00 AM-4:00 PM, (hybrid eligible for one work-from-home day).

Preferred Skills And Experience

Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience
Experience with Jira, NinjaOne, Slack, and RoboMQ (Hire to Retire)
Experience contributing to service desk or IT operations process improvements
Familiarity with ITIL or IT service management best practices
Experience working in a fast-paced startup environment.

The compensation information provided is a general guideline only. Hermeus takes various factors into account, including, but not limited to, the position's scope and responsibilities, the candidate's professional background, education and training, essential skills, and market and business considerations, when presenting a job offer. 

Compensation is only one part of our total rewards package. Hermeus offers competitive base pay and equity, generous parental leave, potential for year-end bonuses, and more! 

100% employer-paid health care 
401k & retirement plans 
Weekly paid office lunches   
Fully stocked breakrooms 
Stock options   
Paid Parental Leave   
Flexible PTO (exempt) and generous accrued PTO (non-exempt), plus 12 federal holidays off

U.S. EXPORT CONTROL COMPLIANCE STATUS
The person hired will have access to information and items subject to U.S. export controls, and therefore, must either be a “U.S. person” as defined by 22 C.F.R.

120.62 or otherwise eligible for deemed export licensing. US persons include U.S. citizens, U.S. nationals, lawful permanent residents (green card holders), and asylees and refugees with such status granted, not pending

EQUAL OPPORTUNITY
Hermeus is an Equal Opportunity Employer. Employment decisions at Hermeus are based solely on merit, competence, and qualifications, without regard to race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability, or any other legally protected status.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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IT Support Specialist