Health In Tech (HIT) is reimagining and simplifying the way self-funded health plans are designed, priced, and packaged for small to mid-sized companies. We are a fast-growing company combining the expertise of software developers, reinsurance specialists, insurance administrators, and health-care providers to challenge the high cost of health insurance and dramatically simplify the buying process.

The Help Desk / IT Support Technician is responsible for providing end-user support and managing day-to-day IT support activities. This position requires a technically savvy individual who is highly organized and skilled in communicating both verbally and in writing with stakeholders across the organization. The ideal candidate is proactive, resourceful, and customer-focused, with strong troubleshooting capabilities and the ability to work in a dynamic, fast-paced environment.

Job Responsibilities:

Serve as on-site point of contact for the helpdesk, fielding requests, managing tickets, and helping develop process improvements.
Provide Tier 1–2 technical support for local and remote employees.
Provision, image, configure, deploy, and ship laptops and peripherals for new hires and replacements.
Support onboarding and offboarding activities including account provisioning and deprovisioning.
Create, update, and provide training and documentation for end users.
Assist with SaaS access requests, MFA, VPN, and identity management issues.
Support Microsoft Office 365 users and the Microsoft Intune MDM environment.
Provide desktop support for Windows and Mac.
Identify, troubleshoot, research, support, and resolve end-user IT issues and requests.
Maintain hardware and software inventory; manage asset lifecycle and tracking.
Coordinate equipment returns from remote workers and prepares refurbished assets for redeployment.
Assist with security configuration and compliance tasks including encryption, patching, and MFA.
Support local office infrastructure equipment including Wi-Fi, printers, and peripherals.
Escalates IT issues to appropriate technical personnel, as required.

Qualification Requirements/Technical Skills Required:

CompTIA A+ certification required.
1–3+ years of experience in a help desk or desktop support role.
Experience providing remote phone and messaging technical support.
Excellent PC and Windows troubleshooting skills.
Strong skills and understanding of Microsoft Office applications.
Strong working knowledge of Microsoft Office 365 and Intune.
Solid understanding of Azure Active Directory and MFA.
Experience with ticketing systems (Atlassian Jira Software a plus).
Good understanding of network topology and configuration at the desktop level.
Solid PC hardware, software, and Windows operating system knowledge.
Must have strong problem-solving, critical-thinking, and analytical skills.
Must have ability to clearly communicate technical issues with users at all levels.
Must have strong teamwork and interpersonal skills.
Requires excellent written, documentation, and verbal communication skills.

Health In Tech

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