IT Support Specialist

Hollister, CA /Fremont, CA - Onsite (Must cover both locations and travel as needed)

6 Months - Contract

Shift Schedule: Tuesday through Saturday

Job Description:

We are currently seeking an IT Support Specialist who can provide end user technical support. You will be responsible to manage and troubleshoot a variety of technical issues related to IT equipment (Mac, PC, Printers, etc) and be able to assist in supporting applications owned by IT. You will work alongside other IT engineers to support the IT infrastructure in order to bring about the future of electric aviation.

What you will do:

• Learn team culture and methods through our onboarding process

• Basic Level I/II software & hardware Mac/PC troubleshooting skills

• Experience supporting executives

• Help in triaging and resolving helpdesk related requests through our ticketing system

• Assist in supporting user profile management through Active Directory and Okta

• Learn IT procedures and develop ideas to improve them

• Help streamline and optimize IT procurement and fulfillment

• Assist with rolling out our CASB (Cloud Security solution)

• Engage with IT’s customers to manage changes to key services

• Directly contribute to the overall success of organizational milestones and SLAs

• Must have strong Mac and PC knowledge and troubleshooting skills.

• Install hardware and peripheral components like disk drives, printers, keyboards and monitors.

• Good working knowledge of Okta, G Suite and Active Directory

• Experience with system deployment, configuration deployment, and management of Mac/Windows to roll out updates

• Be able to troubleshoot basic network issues

• Good knowledge of IT security best practices

• Prior experience with AV Conference room setups using Google Meet/Zoom

• Setup and support meetings utilizing current AV equipment

• Ability to exercise good judgement, to independently assess risk, and to make critical decisions

• Ability to move quickly in a fast-paced startup setting

Desired:

• JAMF and Windows Manage Engine

• Mac and Windows OS

• Exposure to configuration and maintenance of Network devices

• Experience with basic administration of JIRA, Confluence and BitBucket

• Scripting capabilities (Powershell, BASH, etc)

• Automation experience (Munki & Puppet or similar tools)

• Familiarity with Google Cloud Platform

• Working knowledge of Linux, Ubuntu, Centos systems

• Be able to accommodate an early start to the day

Harvey Nash

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Information Technology Support Specialist