IT Support Engineer

We’re currently working with a leading MSP looking to hire a 2nd / 3rd Line IT Support Engineer to work onsite with one of their global hedge fund clients in New York.

This is a hands-on support role within a fast-paced financial services environment, supporting users across desktop, endpoint, Microsoft 365, networking and business-critical technology.

The successful candidate will be technically strong, confident supporting senior users, and comfortable taking ownership of issues from initial diagnosis through to resolution.

Role Overview

Location: New York

Working Model: 5 Days Onsite

Salary: Up to $140,000 Basic

Key Experience Required:

Strong 2nd / 3rd line IT support experience
Microsoft 365 administration and troubleshooting
Entra ID / Azure AD and Active Directory
Intune, SCCM or equivalent endpoint management
Windows 10 / 11 desktop and laptop support
Exchange Online, Teams, SharePoint and OneDrive
Networking fundamentals, DNS, DHCP, VPN, VLANs and Wi-Fi
Hardware, software and peripheral troubleshooting
Meeting room, AV and Teams Rooms support
User onboarding, access management and device builds
Strong ticket ownership and escalation handling
VIP, executive or senior stakeholder support

Financial services, banking, hedge fund, trading or asset management experience is strongly preferred.

This role would suit someone who is proactive, technically capable and comfortable working in a high-performance environment where reliability, communication and attention to detail are essential.

If interested, or if you know someone suitable, please apply.

Hamilton Barnes 🌳

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IT Support Engineer