H&K Equipment is the premier dealer of forklifts, container handlers, railcar movers, utility vehicles, and more in Pittsburgh and the greater tristate area. Headquartered minutes from downtown Pittsburgh and with additional facilities in West Virginia, we sell, rent, service, and rebuild the most unique selection of custom and heavy-duty material handling equipment in the industry. Our technicians and in-house capabilities enable us to tackle jobs that no other shop can handle.

About The Role

H&K Equipment is seeking a reliable and motivated Level 1 IT Support Specialist to join our growing IT team. This is an entry-level, hands-on role focused on reducing day-to-day “break/fix” workload for our senior IT staff and providing consistent support to users across multiple locations.

You’ll directly support employees at H&K Pittsburgh and West Virginia. The role is ideal for someone who wants to learn, grow, and eventually take on more advanced responsibilities but is fully capable of handling foundational support right now.

What You’ll Do

Primary Responsibilities
Serve as the first point of contact for technical support issues
Troubleshoot and resolve Level 1 issues, including:
Computer and laptop problems
Printer/scan/fax issues
Email & Microsoft 365 troubleshooting
Mobile device setup, management, and app support
Basic network connectivity problems
Phone system features, voicemail setup, and softphone configuration
Set up and configure new user hardware (desktops, laptops, mobile devices, accessories)
Assist with routine maintenance, including software installs, updates, and equipment checks
Support new hire onboarding (accounts, devices, permissions, and workstation setup)
Perform light travel to regional branches to support users and equipment (mileage reimbursement provided)

Secondary (Growth) Responsibilities

(Not required on Day 1, learn as you go)

Assist senior IT staff with project rollout work
Oversee technology buildouts and implementation for new facilities and locations
Support projects in Business Central, CRM, e-commerce, and mobility applications
Help with infrastructure tasks such as inventory, endpoint management, and road mapping

What We’re Looking For

Strong customer service attitude and communication skills
Basic understanding of Windows, Microsoft 365, iPhone, and general computer troubleshooting
Willingness to learn new things
Ability to work independently and follow established processes
Comfortable traveling to nearby branches as needed (usually day trips)
Comfortable with light physical activity, including walking between buildings, lifting/carrying equipment, and occasionally working in tight spaces (under desks, behind racks, server closets)
High school diploma required; additional technical training or certifications are a plus
Valid driver’s license

Nice to Have (Not Required)

Experience assisting users or providing customer service
Prior IT support or service desk experience
Basic understanding of networking concepts
Familiarity with mobile device management (iPhone)

Why Join Us

Work alongside a tight-knit senior IT team that has been together for over 10 years and is eager to mentor someone who’s ready to grow quickly
Exposure to enterprise systems, mobile apps, new technologies, and real infrastructure
Excellent opportunity to build a strong foundation for a long-term IT career
Stable, family-owned company with a long history of growth and new opportunities
Full benefits, PTO, and career advancement opportunities within the H&K Equipment Group

Job Details

Location: H&K Pittsburgh (Coraopolis PA). Occasional travel to Beverly WV and Huntington WV
Schedule: Full-time, Monday–Friday
Travel: Minimal but required. Advance notice is always given
Compensation: Competitive hourly/annual range based on experience

About Us

H&K Equipment is the founding member of the H&K Equipment Group, a growing network of four operating companies that employs hundreds of experts at businesses throughout the mid-Atlantic and Northeast. Our companies’ primary specialties include full-service, cradle-to-grave coverage of heavy-duty and customized material handling equipment. From the nation’s busiest ports, to its largest mills, to its biggest infrastructure projects, you’ll find our equipment wherever you find materials on the move. Learn more about the power of our teams at hkequipment.com.

We are an equal opportunity employer.

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IT Support Specialist (Level 1)