Description

Greenwood Associates Inc. is a family owned and operated distributor of natural fruit and vegetable juice concentrates, purees, and essential oils, proudly serving the food and beverage industry since 1974. With over 50 years of experience, Greenwood provides high quality products, custom blending, packaging, and logistics solutions to customers across North America. Rooted in strong relationships and a people first culture, Greenwood values teamwork, accountability, and long-term growth. As a stable, multi generation business, we empower employees to make an impact, build lasting partnerships, and grow their careers in an environment that values integrity and collaboration.

The IT Support Technician is responsible for providing frontline help desk support to employees across the organization. This role serves as the primary point of contact for technical issues, ensuring timely resolution of support requests while delivering a high level of customer service and minimizing disruption to daily business operations.

Requirements

Key Responsibilities

Serve as the initial point of contact for all IT-related issues including tickets, emails, and in-person requests
Troubleshoot and resolve technical issues such as password resets, account access, Microsoft 365, and end-user hardware concerns
Log, track, and manage all support requests within the ticketing system
Ensure timely resolution and consistent communication with end users
Escalate complex issues to the IT Systems Manager as needed
Assist with onboarding/offboarding including account setup and equipment deployment
Configure and maintain laptops, desktops, printers, and peripherals in entra/intune
Maintain documentation of issues, resolutions, and processes
Identify recurring issues and recommend improvements

Qualifications And Core Competencies

1–3 years of experience in IT support or help desk environment
Working knowledge of Microsoft 365 and Windows operating systems
Strong troubleshooting and problem-solving skills
Excellent communication, organization, and customer service skills
Ability to manage multiple priorities
Experience with help desk/ticketing system
Exposure to IT security practices
Relevant certifications such as CompTIA A+

Physical Demands

The Physical Demands Described Here Are Representative Of Those That Must Be Met By An Employee To Successfully Perform The Essential Functions Of This Job

Ability to move throughout the facility as needed
Ability to lift up to 50 lbs of IT equipment

Responsibilities are not limited to those above and will include tasks and functions not described. This document is not intended and shall not be construed as creating an employment contract, and the Company may revise job descriptions or titles at any time.

Benefits Offered

Medical

Dental

Vision

401k Retirement Plan

Life Insurance

Disability Insurance

Accident/Critical Illness Insurance

Generous PTO Accrual

Paid Holidays

Greenwood Associates Inc.

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IT Support Technician