Job Description

A Look Into Working in the Front Office

This role is responsible for ensuring seamless overnight or end-of-day hotel operations, including reporting, guest services, and cross-departmental coordination. The ideal candidate is self-motivated, detail-oriented especially with numbers, and committed to delivering exceptional guest experiences while upholding Radisson and GHG standards.

Pay rate is based on experience, with performance-based raises and monthly bonus incentives.

What You’ll Be Doing

Reconcile and close hotel business day operations
Balance and verify paperwork from front office, retail outlets, and restaurants
Prepare accurate reports for the next business day
Respond to guest inquiries and concerns in person, via phone, and email
Address billing discrepancies and disputes confidently and professional
Offer personalized recommendations and information about hotel services, local attractions, and events
Upsell hotel products and services to enhance guest experience
Create positive, memorable guest interactions and resolve complaints with empathy and within policy
Work independently during minimal-staff shifts with sound judgment and discretion
Adapt quickly between tasks and responsibilities across departments
Communicate effectively with Finance, Leadership, and other departments regarding notes, discrepancies, and operational issues
Understand and support team and organizational goals
Execute daily shift processes in line with established SOPs
Stay current with evolving procedures and operational updates
Maintain knowledge of front office systems and operational platforms
Represent and uphold Radisson and GHG brand standards at all times
Perform other responsibilities as assigned or deemed necessary by management

What You Need for this Position

Previous Night Audit experience preferred but not required
Numbers oriented preferred, but not required
Able to work weekends and Holidays; schedule based off of hotel needs
Driven by purpose, mission, values, and has sense of integrity
Able to work closely with staff through strong communication and verbal skills
Positivity and flexibility in an ever changing environment
Able to be coached
Organized, able to multitask and balance many projects at once
Able to problem solve on the spot and make prompt but thoughtful decisions
Posses efficient typing skills
Able to stand for long periods of time, up to 8 hours or more
Able to stoop and bend
Able to lift up to 40 pounds from time to time
Able to safely work with potentially dangerous chemicals and equipment
Able to comply with safety and health code standards
Able to handle responsibilities that require repetitive motion tasks
Experience with Opera or a Rooms Management system is a plus, but not required

What’s in it for You

Medical/Dental/Vision (Full-Time option)
401K with 100% match up to 3% (Full-Time option)
Parental Leave Program (Full-Time Option)
Robust Employee Assistance Program providing a wide range of services including up to 7 free counseling sessions per year
Health and Wellness reimbursement up to $600 annually for items like massages, gym memberships, running shoes etc.
Shift meal provided per day
10% Discount on GHG outlets
Discounted hotel rates at Choice Hotels Worldwide

Top Reasons to Work With GHG

We are one of the Nation's 101 Best and Brightest Companies to work for
You’ll have the opportunity to work with a Front Office team that is fun, high-energy, and passionate about providing a memorable guest experience
You will grow your skills and experience in an environment that encourages growth and development

Greenleaf Hospitality Group

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