About us:

Gosh Enterprises is a dynamic, rapidly growing company that oversees a family of brands:

Charleys: A 850+ unit restaurant brand known worldwide for serving the #1 Philly Cheesesteak in the World
BIBIBOP Asian Grill: An award winning, 80+ unit Korean-inspired fast casual restaurant concept
Lenny's Grill and Subs: A Memphis-based 60+ unit chain serving high quality deli subs and hot subs
Charleys Kids: A non-profit, partnering with like-minded organizations around the world to provide food, education, and mentorship to at-risk children.
Solar Planet: A company that provides solar field advisory and installation services

About the Job

Vice President of Operations

Department: Operations

Reports to: Chief Executive Officer

FLSA Status: Exempt

Location: On-Site – Columbus, Ohio

Company: GOSH Enterprises

About Us

GOSH Enterprises is a dynamic, growing multi-brand restaurant company headquartered in Columbus, Ohio. Our portfolio includes:

Charleys Philly Steaks – An 880+ unit restaurant brand recognized worldwide for serving the #1 Philly Cheesesteak in the World
BIBIBOP Asian Grill – An award-winning, 80+ unit Korean-inspired fast casual concept
Lenny's Grill & Subs – A Memphis-based chain of 60+ locations serving high-quality deli and hot subs
Charleys Kids – A non-profit partnering with organizations worldwide to provide food, education, and mentorship to at-risk children
Solar Planet – A solar field advisory and installation services company

Position Summary

The Vice President of Operations serves as the senior field operations leader for Charleys Philly Steaks, responsible for driving system-wide operational performance, franchisee accountability, and brand standard execution across the 880+ unit network.

This role provides strategic and operational leadership across both company-operated and franchised locations, partnering closely with brand leadership, franchise development, marketing, and supply chain to ensure consistent guest experiences, strong unit economics, and scalable growth.

The ideal candidate brings high energy, proven multi-unit restaurant operations experience, a track record of developing high-performing field teams, and the ability to operate with both strategic vision and hands-on execution in a fast-paced, franchise-driven environment.

What You'll Own (Core Responsibilities)

Field Operations Leadership

Set the strategic direction for field operations across the Charleys system, ensuring alignment with brand standards, company priorities, and growth objectives
Lead a team of Regional Operations Directors and field support staff responsible for restaurant performance across all markets
Drive accountability for key operational metrics including sales performance, guest satisfaction scores, food safety, and labor efficiency
Establish and enforce brand standards across company-operated and franchised locations, ensuring a consistent and exceptional guest experience
Partner with Brand Marketing and Training teams to develop and deploy operational programs, tools, and initiatives that elevate field execution

Franchise Relations & Performance

Serve as the senior operational point of contact for franchisees, building strong, trust-based relationships that drive engagement and performance
Lead franchisee performance management efforts, including operational reviews, remediation planning, and ongoing coaching
Partner with Franchise Development to support new franchisee onboarding, restaurant openings, and market expansion
Ensure franchise compliance with brand standards, operational requirements, and contractual obligations
Represent operations in franchise-facing communications, conventions, and franchisee advisory council engagements
Educate franchisees on unit-level P&L measures and how to identify savings opportunities across prime costs and controllables

Brand Strategy & Cross-Functional Partnership

Serve as a key member of the Charleys leadership team, contributing to brand strategy, annual planning, and long-range operational priorities
Partner with Marketing on promotional execution, new product rollouts, and guest experience initiatives
Collaborate with Supply Chain on product availability, distribution performance, and cost management at the restaurant level
Work with Finance on P&L management, labor models, and unit-level financial performance
Support menu innovation and new concept testing by providing field-level operational input and execution oversight

Restaurant Excellence & Guest Experience

Champion a culture of operational excellence and guest-first thinking at every level of the organization
Oversee food safety, sanitation, and health code compliance across the system
Lead operational response to brand crises, guest incidents, or market disruptions
Drive continuous improvement in restaurant-level execution through process development, coaching, and accountability structures
Monitor and act on guest feedback, operational audits, and performance data to identify systemic improvement opportunities

Team Leadership & Talent Development

Lead, develop, and retain a high-performing field operations team, including Regional Directors and their direct reports
Build talent pipelines and succession plans within the operations organization
Establish clear performance expectations, development plans, and accountability structures for all direct and indirect reports
Foster a culture of inclusion, accountability, and continuous growth within the field operations team
Partner with HR and Training to ensure strong onboarding, development programs, and retention of field leadership talent

What Good Looks Like

You will thrive in this role if you:

Lead through influence and relationships, not just authority
Balance franchisee needs and corporate priorities with sound judgment and clear communication
Drive performance improvement with urgency while maintaining a culture of respect and development
Operate comfortably in a fast-paced, entrepreneurial environment where ambiguity is the norm
Connect day-to-day field execution to long-term brand strategy
Build trust with franchisees, field teams, and senior leadership simultaneously
Bring both strategic perspective and a willingness to roll up your sleeves when the business requires it
Remain calm and decisive during operational crises or complex franchise situations

What You Bring (Qualifications)

Required

Bachelor's degree in business, Hospitality Management, or a related field; equivalent experience considered
10+ years of progressive restaurant operations leadership experience
5+ years leading multi-unit field operations at a VP level or above
Demonstrated experience leading operations within a franchise environment
Proven track record of driving, measurable improvements in sales, guest satisfaction, and operational metrics
Strong financial acumen with experience managing P&L and labor cost at a system level
Experience leading geographically dispersed teams across multiple markets or regions
Excellent communication and relationship-building skills across franchisees, field, and corporate audiences
Willingness to travel extensively to support the field (estimated 67%+)
Experience in a QSR or fast casual concept at scale (500+ units)

Preferred

Experience managing both company-operated and franchised locations within the same brand
Familiarity with restaurant technology platforms including POS, labor scheduling, and operational reporting tools
Experience supporting brand acquisitions, new market entry, or international expansion

Total Rewards

Competitive salary + bonus
Health, dental, and vision insurance
401(k)
Paid vacation and personal days
Short-term disability and voluntary life insurance
Tuition and wellness reimbursement
Ongoing professional development

GOSH is committed to providing reasonable accommodations to qualified individuals with disabilities in the application process and throughout employment, as required by applicable law. If you require assistance or accommodation, please inform us so we can ensure your needs are met. We are proud to be an Equal Opportunity Employer and do not discriminate based on race, color, religion, gender, sexual orientation, national origin, disability, veteran status, or any other protected characteristic.

Gosh Enterprises Inc

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