Gopuff’s engineering team is building solutions to dramatically change the way people purchase their daily goods. We provide the modern-day solution to meet customer’s immediate everyday needs with products ranging from snacks and ice cream to household goods and beer, at the click of a button.

The IT Asset Specialist will be a part of a team responsible for distribution, tracking, repair, and maintenance of our field and HQ technology assets.

This role interacts directly with employees at all Gopuff and BevMo locations, as well as our corporate staff. The IT Asset Specialist position will report to Senior Manager, IT Operations.

This is an on-site position operating out of our Philadelphia, PA headquarters.

Responsibilities

Create a reliable and up-to-date inventory of hardware assets in use at Gopuff and BevMo locations.
Monitor and resolve tickets related to replacement hardware throughout our enterprise.
Receive and repair, or dispatch for repair, hardware items from locations throughout the Gopuff/BevMo network.
Liaise with 3rd party vendors and OEMs to manage repair turnaround times and spare equipment inventory.
Maintain an orderly and organized inventory of new and repaired equipment.
Track hardware assets through the full lifecycle, from purchase to use to repair to end-of-life, providing reports as requested.
Assist other IT teams, as time permits, on more complex projects

Qualifications

Ideal candidates would have a Bachelor's Degree in a technical discipline
Knowledge of Windows, Mac, iOS, and Android.
Experience managing thousands of hardware assets over multiple physical locations in multiple countries.
Experience with ITSM Platforms (ServiceNow, Zendesk, Freshservice).
Experience with POS systems (Square, NCR Emerald) is a plus.
Understanding of Endpoint Configuration Management and Mobile Device Management concepts (Intune, JAMF, KACE).
Ability to learn and pick up concepts quickly.
Detailed-oriented, aware of secondary effects resulting from changes.
Experience working both independently or as part of a project group.
Confidence in making wise decisions on your own within generally defined parameters.
Adeptness in investigating problems outside your own knowledge area.
Strong organizational and analytical skills; oral and written communication skills.
Must possess a positive and professional attitude.
Experience working with virtual/remote staff members.
Customer service-oriented focus.

Compensation

Gopuff pays employees based on market pricing and pay may vary depending on your location. The salary range below reflects what we’d reasonably expect to pay candidates. A candidate’s starting pay will be determined based on job-related skills, experience, qualifications, interview performance, and market conditions. These ranges may be modified in the future. For additional information on this role’s compensation package, please reach out to the designated recruiter for this role.
Salary Range: $45,000 - $65,000

Benefits Overview

Medical/Dental/Vision Insurance
401(k) Retirement Savings Plan
HSA or FSA eligibility
Long and Short-Term Disability Insurance
Mental Health Benefits
Fitness Reimbursement Program
25% employee discount & FAM Membership
Flexible PTO
Group Life Insurance
EAP through AllOne Health (formerly Carebridge)

At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run out of pet food for Fido, or just really need ice cream at 11 pm. We get it—stuff happens. But that’s where we come in, delivering all your wants and needs in just minutes.

And now, we’re assembling a team of motivated people to help us drive forward that vision to bring a new age of convenience and predictability to an unpredictable world.

Like what you’re hearing? Then join us on Team Blue.

The Gopuff Fam is committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply. We are an equal employment opportunity employer.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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IT Asset Specialist