On-Site IT Technician (Operations Support)

Location: Lafayette, LA

Department: Operations

Reports To: Director of Operations

Role Overview

Golfballs.com is seeking a hands-on On-Site IT Technician to support our operations and production environment. This role sits directly within Operations and is critical to maintaining uptime, supporting production equipment, and ensuring our systems and tools run efficiently across the facility.

This is not a purely desk-based IT role — it is a floor-active, problem-solving position that requires urgency, ownership, and the ability to troubleshoot in real time.

Key Responsibilities

Operations & Production Support

Manage and maintain employee kiosks and shared workstations
Support conference room technology and meeting equipment
Manage, maintain, and troubleshoot all production and administrative printers
Perform routine maintenance and basic troubleshooting on UV printers to ensure consistent print quality and uptime
Identify and resolve common print issues (alignment, streaking, curing) to reduce reprints and production delays
Support printer setup, calibration, and coordination with vendors for repairs or escalations
Configure and manage Raspberry Pi devices used for KPI dashboards
Support all production station hardware, including:
- Zebra handheld scanners
- Desktop computers
- Printers and scales
Diagnose and replace faulty equipment (scanners, monitors, TVs, keyboards, etc.)
Submit and manage RMAs for warrantied equipment
Update station configurations and tokens as needed
Support deployment updates in coordination with development teams

Helpdesk & User Support

Troubleshoot hardware, software, and network issues across departments
Perform system cleanups and optimization to improve performance
Respond to employee IT requests with a high sense of urgency
Assist with password resets and access issues

Systems Administration

Create, modify, and disable user accounts (Active Directory & internal systems)
Assign Microsoft licenses and manage user access
Configure user accounts within Golfballs.com systems
Set up and maintain phone system users in 3CX
Configure user badges and access controls in alarm/security systems
Set up new hire workstations (PC/laptop deployment and configuration)

What Success Looks Like

Minimal downtime across production stations
Fast, effective resolution of IT issues
Strong partnership with Operations leadership
Proactive identification and prevention of recurring issues
Clean, consistent system and user management

Qualifications

2+ years of hands-on IT support experience (preferably in operations, warehouse, or production environments)
Strong troubleshooting skills across hardware, software, and networking
Experience with:
- Windows environments & Active Directory
- Microsoft 365 Admin
- Printers, scanners, and endpoint devices
Comfort working with physical hardware and moving throughout a facility
Ability to prioritize and respond quickly in a fast-paced environment

Preferred Experience

Experience supporting production or warehouse environments
Familiarity with Raspberry Pi or similar devices
Exposure to VoIP systems (e.g., 3CX)
Basic networking knowledge (IP addressing, connectivity troubleshooting)

Why This Role Matters

This role is directly tied to operational efficiency. Every production delay, system issue, or equipment failure impacts throughput, cost per dozen, and customer experience. This technician plays a key role in keeping operations running smoothly and supporting the company’s growth.

Work Environment

On-site, hands-on role within a production and warehouse setting
Requires walking the floor, lifting equipment, and working directly with teams

Compensation & Benefits

Competitive salary (based on experience)
Benefits available after 90 days
Paid time off and sick leave

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