About The Position

We are looking for a Manager to lead the employee relations function for our Guest Experience staff at Chase Center. In collaboration with the Director, you will lead a team dedicated to the logistics, accountability, and experiences of our front-line staff. Additionally, you will ensure the integrity of the disciplinary process is in compliance with our collective bargaining agreement, oversee employee resources, and manage two employees (a Coordinator and Specialist). This position reports to the Director, Guest Experiences Operations.

Come share your expertise while learning more about this growing sports and entertainment organization that values your initiative and dedication!

This is a full-time position based onsite in San Francisco, CA.

Key Responsibilities

Establish standards for staff scheduling and payroll to ensure efficient execution across all events at Chase Center and Thrive City
Audit and approve Coordinator’s weekly payroll processing and schedule releases to ensure accuracy and compliance with labor laws and union contracts; ensure the resolution of escalated payroll and timekeeping discrepancies
Accurately interpret collective bargaining agreement and resolve employee relations issues ensuring consistency and compliance for all disciplinary actions
Represent the department in all union-related matters regarding corrective actions and formal grievances
Uphold accountability standards to ensure the fair, impartial application of policies
Provide direction on uniform management, equipment resources, and engagement programs to Specialist
Foster a culture of continuous learning and accountability, empowering direct reports to take ownership of their professional development and solve problems proactively
Lead event Guest Experience operation for Chase Center and Thrive City events as part of the management rotation
Partner with People Operations in the hiring and onboarding of staff, ensuring all processes align with labor laws and union mandates
Collaborate with Payroll, Labor Relations, Events, Security, and Finance to ensure operational alignment, resolve labor issues, and maintain fiscal integrity
Manage two full-time employees (1 Coordinator + 1 Specialist), ensuring consistent coaching, accountability, and professional growth
Other duties as assigned

Required Experience & Skills

Bachelor's degree or equivalent work experience
3-5 years of experience in human resources or employee relations, ideally in a stadium/arena or high volume hospitality environment; 1-2 years of people management experience (i.e., coaching, mentoring, and developing full-time staff)
Experience working within a unionized environment and interpreting collective bargaining agreements (CBAs) is highly preferred
Exceptional written and verbal communication, customer service, and conflict resolution skills
Ability to maintain a high level of energy and professionalism during live events
Ability to build positive relationships with peers and stakeholders at all levels of the organization

Time Commitment

Ability to work extended hours, including nights, weekends, and holidays as necessary

Compensation

$87,000 - $92,000 + Bonus
Comprehensive Medical, Dental and Vision benefits for employees and dependents
Employer 401K match
Vacation, Summer Half-Day Fridays and a generous paid time off plan for pregnancy and parental leaves
Warriors home tickets, team store discount and more!

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Golden State is an equal opportunity employer.

We will ensure that qualified applicants with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Want to learn more about who we are and what we value? Visit www.warriors.com/employment

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Manager, Guest Experiences Operations