R024052

Ashburn, Virginia, United States

Regular

Location Details:Ashburn, VA

At GoDaddy the future of work looks different for each team. Some teams work in the office full-time, others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.

This is an in-office position and you’ll be expected to work full-time in our Ashburn data center location, and therefore must live within commuting distance. You will work from this office beginning on your first day.

Join our team

GoDaddy's Data Center Operations team keeps the physical infrastructure behind our products running around the clock. In our Ashburn, VA data center, you'll be the advanced technical liaison between our technology teams and the data center environment, working a Monday-Friday afternoon shift alongside a team that supports mission-critical storage, network, and server systems. You'll work our ticketing queue, take on the more complex hardware problems that come through the door, and help junior Technicians build the skills to grow into the next stage of their careers.

What you'll get to do…

Troubleshoot, diagnose, and resolve complex hardware failures on mission-critical storage, network, and server systems using physical, remote, and operating system tools.
Perform break-fix on servers of any type, including server migrations such as moving drives into a new-generation chassis while preserving the RAID configuration.
Deploy servers and network devices — switches, load balancers, and related infrastructure — including data and power cable management, testing, and installation.
Own inventory and logistics, receiving equipment from OEMs in Workday, shipping equipment out, completing monthly break-fix parts inventory, and running inventory audits.
Manage and prioritize the ticket queue to meet Service Level Agreements with business partners, while training and developing junior Technicians and maintaining documentation for the equipment you support.

Your experience should include…

3+ years of hands-on experience in a data center environment, working tickets independently and resolving complex issues with minimal direction. Experience supporting enterprise customers in an operations environment, with clear verbal and written communication and a track record of conducting effective training.
Intermediate skills in two or more of these areas: Linux and/or Windows systems administration, networking concepts, scripting or programming (Python, Bash, PowerShell, Java, Perl, Ruby, or PHP), or data center architecture.
Intermediate experience with IT hardware concepts: RAID, storage, hardware diagnostics and repair, SAS/SATA, boot process and boot loader, file systems, directory structure, and base operating system installation.
Working knowledge of core OS services (SSH, Telnet, RDP, FTP, NFS, DNS, DHCP, LDAP), remote management protocols (KVM, iDRAC, IPMI), and network device and protocol configuration. Familiarity with ITSM concepts such as ITIL 4 and Agile methodologies, rack and power optimization, and hardware lifecycle management.
Available for afternoon shifts, an on-call rotation, and travel between data center sites when needed. Ability to move equipment weighing up to 50 pounds throughout the shift.

We encourage you to apply even if your experience or skillset doesn’t align perfectly with every requirement. We value a wide range of backgrounds and transferable skills, and we are excited to support learning and growth.

About us... GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us.

At GoDaddy, we know diverse teams build better products—period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that’s not enough to build true equity and belonging in our communities. That’s why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day—focusing not only on our employee experience, but also our customer experience and operations. It’s the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our Diversity Careers page.

We also embrace our diverse culture and offer a range of Employee Resource Groups (Culture). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way.

GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our full EEO policy.

Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to myrecruiter@godaddy.com.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

GoDaddy doesn’t accept unsolicited resumes from recruiters or employment agencies.

Compensation & Benefits

What we offer:

Working at GoDaddy offers many benefits, including competitive pay, generous time off, parental and wellness leave, healthcare, retirement savings program, and much more. Offerings vary by location.

This role is eligible for a comprehensive benefits package, which includes medical, dental, and vision insurance, a 401(k)-retirement plan, paid sick time, paid vacation and personal time off, paid parental leave, life insurance, short- and long-term disability, AD&D insurance, mental health or EAP programs, remote or hybrid work options, paid holidays, paid Wellness days, tuition assistance, adoption, surrogacy, and fertility benefits, dependent daycare and backup care benefits, employee stock purchase plan, financial education and advice; and other benefits in accordance with GoDaddy’s benefit plans and applicable law.

Actual compensation and benefits eligibility will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Compensation:

The estimated pay ranges for this role are listed below. In addition to base pay, this role may be eligible for other forms of compensation, which may include a corporate bonus and/or equity awards, subject to the terms of applicable plans and individual eligibility.

Bay Area (Santa Clara, San Francisco) and Los Angeles:

$40.14—$60.34 USD

Austin, D.C. Metro, CA (non-Bay Area), HI, IL, MA, NH, OR, VA, WA:

$34.62—$51.92 USD

New York City Metro, Kirkland/Seattle:

$36.92—$55.38 USD

All other US locations not previously listed:

$31.01—$46.39 USD

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