Join the Glowbar Team:

Skincare should be simple, effective, and fit into real life—and that’s exactly what we do! Glowbar is reinventing the facial with custom, 30-minute treatments led by expert estheticians, designed to deliver results without the fluff. Since launching in NYC in 2019, we’ve grown fast, with locations across the Northeast and more on the way. We’re a people-first brand on a mission to help everyone feel confident in their skin—and we’re just getting started.

About the Role:

The Studio Guide is the first and last touchpoint for every Glowbar client, setting the tone for an exceptional experience. Energetic, outgoing, and people-focused, Studio Guides embody a client-first mentality and bring a warm, engaging presence to the studio every day. In this role, Studio Guides stand at the front desk as the face of the studio, managing check-ins (-outs), appointment scheduling and adjustments to meet demand, and handling client communication by phone, email, and text with professionalism and care. They are also responsible for facility operations, ensuring the studio environment is clean, organized, and running smoothly. Selling memberships is a key responsibility of the Studio Guide role, with financial incentives tied to performance. Success requires confidence in client conversations, the ability to meet and exceed sales goals, and a genuine passion for helping clients make Glowbar a part of their routine. This is a role for someone who thrives on energy, consistency, and connection. Candidates should expect to be on their feet for extended periods while engaging with clients. Individuals who are not motivated by sales, dislike engaging with people, or struggle with punctuality will not succeed in this position.

A Peek Into Your Day:

Arrive before the start of each and every shift
Working specific AM or PM shifts to cover the front desk at all times
Check clients in and out
Manage the waitlist
Rebook clients immediately post service
Manage phones , email, text
Manage appointments that need to be cancelled or adjusted
Laundry , towel service
Studio cleaning and organization
Field marketing support inside and out of studio
Selling memberships and packages

How We Measure Success

Membership Conversion
Studio’s NPS

If all this sounds great, these are things that are required to join:

Who We’re Looking For:

1+ years of hospitality experience (i.e. restaurant, retail, hotel, salon/spa, etc.) with a proven track record of superior customer service
Passion for hospitality and servicing customers
Flexible schedule: weekends, holidays, and varied weekday shifts
- Full-Time: 5 days open availability (including both weekend days)
- Part-Time: 3 days open availability (including one weekend day)
- Weekend Only: Saturday & Sunday availability every week
Knowledge of salon/spa standards, policies, and procedures
Forward-thinking problem solver with compassion for clients
Enthusiasm for beauty, skincare, and continuous learning

Working Conditions:
At Glowbar, our studios are active, client-focused environments — and we want you to know what’s involved behind the scenes. Here’s what you can expect physically in this role:

Frequent standing, walking, and movement throughout the entire shift
Bending, reaching, twisting, and lifting (up to 15 pounds) — including merchandise, laundry, and back-of-house supplies
Climbing up and down stairs during shift operations
Remaining mobile and on your feet for the full duration of your shift (shift lengths may vary)
Exposure to varying temperatures and humidity levels, particularly in laundry or supply areas
Performing operational tasks such as restocking, organizing supplies, and light cleaning
Required to work weekends, evenings and holiday to support our client demand

Your Glow Package includes:

Bonus eligible
Medical, dental & vision insurance (FT Only- mostly covered by Glowbar)
Disability, accident, critical illness & life insurance
Employee Assistance Program (EAP) for mental wellness
Paid Time Off(FT Only), Sick Leave, and Holidays
Reliable schedules that respect your time
Annual Glowbar Membership + 2 guest passes
Employee discounts on skincare products + Friends and family discounts
Commuter benefits
Referral bonuses for bringing new glow-getters to the team
Discounts on lifestyle brands, restaurants, theme parks, and more

Because when you feel supported, your GLOW is unstoppable.

Glowbar Inc.

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