About GlossGenius

GlossGenius is building an ecosystem enabling entrepreneurs to succeed. We empower small business owners to focus on being creators, not admins, by offering a range of business management tools including booking and scheduling, marketing, analytics, payment processing and much more.

Over 100,000 small business owners have chosen to rely on GlossGenius every day to run their entire set of business operations. Joining its powerful, intuitive platform with its vibrant, distinguished brand, GlossGenius is the ideal combination of a fintech, SMB software, and consumer company all in one.

About the Role

As an IT Support Engineer at GlossGenius, you will balance tactical problem-solving with strategic thinking to ensure our employees have the tools they need to succeed. Your primary focus will be delivering excellent customer service to our employees while providing hardware and software support and building strong customer relationships. You will be instrumental in identifying and implementing technology solutions to meet the needs of the business and will be responsible for identifying operational efficiencies and maintaining thorough, up-to-date, documentation for IT processes and employee facing resources. You must demonstrate a strong sense of urgency around solving our employees’ technological challenges.

You will report to the IT Manager. You must be commutable to our NYC headquarters and will operate in a hybrid model.

What You’ll Do

Deliver top-tier customer service by efficiently resolving hardware and software issues based on existing IT and Security processes
Manage the full employee lifecycle, including equipment deployment, account creation, and software management for both onboarding and offboarding
Provide user support for issues through our full suite of technology: Apple hardware and software, Google Workspace, and a large portfolio of SaaS applications
Field access requests and maintain proper access to internal tools and resources through time
Maintain and support conference room equipment to ensure seamless collaboration across our hybrid work environment
Drive greater efficiency for our hybrid team through evaluating and implementing new tooling, as well as optimizing the use of existing systems
Collaborate with cross-functional teams to identify opportunities where AI can enhance employee productivity and the overall digital workplace experience
Serve in an on-call capacity and assist in production issues when necessary

What We’re Looking For

A minimum of 3 years of experience in an IT support role, with at least 1 year in an in-person environment
Proven experience with Mac OS and Google Workspace, including troubleshooting common issues
Solid understanding of IT fundamentals and data security practices, with a security first mindset
Familiarity or proficiency with AI tools and concepts for enhancing productivity and digital workplace experiences
Experience installing and supporting conferencing equipment
Proficiency in a command line environment such as bash or zsh
Experience maintaining or managing users and applications in Okta or other IAM Platforms and experience administering Jira is preferred

MDM experience with Jamf, Kandji or other Mac-focused MDMs is a plus
Some scripting or programming experience is a plus

Benefits & Perks

Flexible PTO
Competitive health & dental insurance options, with premiums partially covered by GG
Fertility and adoption benefits via Carrot and Kindbody
Generous, fully-paid parental leave policy
401k benefit - employees are eligible to contribute starting day 1 of employment
Professional Development - employees receive a yearly stipend for approved learning and educational-related expenses
Pre-tax commuter benefits
Dependent Care FSA
Home office support

The starting base salary for this role in New York is between $95,000 - $115,000+ target equity + benefits. The base salary offered is dependent upon many factors including skills, experience, location, and education. The base pay range is subject to change and may be modified in the future. Additionally, this role is currently eligible to participate in GlossGenius’s equity plan as well as a range of health & wellbeing, retirement savings, and other benefits within our total rewards offering.

At GlossGenius, we celebrate our differences and are committed to creating a workplace where all employees feel supported and empowered to do their best work. We believe this benefits not only our employees but our product, customers, and community as well. GlossGenius is proud to be an Equal Opportunity and Affirmative Action Employer.

Personal Information: Notice at Collection for Employees and Applicants

Agency Submissions
If a resume or applicant is submitted to GlossGenius by a third party without a signed search agreement in place, it will become the property of GlossGenius and no fee will be paid, irrespective of whether the candidate is hired.

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IT Support Engineer