THE ROLE

The Brand Manager is one of the most important roles at GIGABRANDS. You sit at the intersection of client success, strategy, and team leadership - the primary face of the agency for your accounts, and the engine that keeps your Pod running at full speed.

You'll own a portfolio of 15-20 Amazon brands, leading a dedicated Pod that includes an Account Manager, PPC Specialist, and Graphic Designer. Your Pod structure looks like this: • Brand Manager (you) - Reports to Amazon Channel Manager & CEO • Account Manager - Reports to Brand Manager for account tasks • PPC Specialist - Reports to Brand Manager for account tasks • Graphic Designer - Reports to Brand Manager for account tasks

You're not just executing, you're orchestrating. You protect the backend team's focus, anticipate client needs before they surface, and ensure every deliverable lands on time and on strategy. Think of yourself as a missile defense system: predictive, not reactive. You intercept issues before they reach the client and resolve problems before they become patterns.

This is a leadership role for someone who thrives in a fast-paced, client-facing environment, loves the craft of Amazon brand management, and takes genuine pride in building client relationships that last.

WHAT YOU'LL OWN

Client Account Management • Own all client communication - every email, every Slack thread, every meeting. You are the face of GIGABRANDS for your accounts. This is non-negotiable. • Manage 10-15 Amazon brands with a relentless focus on growth, retention, and proactive communication. • Proactively develop and communicate account strategy - don't wait for clients to ask. Anticipate their needs and bring recommendations before they request them. • Review all reports, decks, and deliverables from your PPC Specialist and Account Manager before they reach the client. Nothing goes out unreviewed. • Track and report on sales targets and growth KPIs every week. Flag fiscal concerns - budget overruns, underperformance, missed targets - immediately. Don't surface problems at the quarterly review. • Maintain 30/60/90 day goals for each account and drive progress with clarity and urgency. • Proactively share wins with clients. Don't wait for the biweekly meeting to celebrate a sales spike or a catalog improvement. • Build relationships beyond performance metrics - know your clients' business goals, team dynamics, and stressors. The Brand Manager is the first and last line of defense against churn. • If a client goes silent, follow up. Call and text if needed. Silence on our side creates churn.

Team Leadership & Pod Management • Lead your Pod - Account Manager, PPC Specialist, and Graphic Designer - with clarity and accountability. • Delegate tasks in ClickUp with start date, end date, time estimate, and priority level clearly defined for every task. • Triage all incoming requests before routing to the team - protect your Pod's focus time. • Conduct biweekly Pod-level check-ins to align on account health, priorities, and capacity. • Handle capacity planning for your entire Pod, not just your own workload. • Mentor and support Junior Brand Managers and Account Managers as the team grows. • Model core values in every interaction - you set the tone for your Pod.

Operations & Process Excellence • Maintain immaculate ClickUp boards at all times - every task logged, every deadline tracked, every board actively followed up on. • Log every task - internal meetings, external meetings, recurring audits, ad hoc requests with start date, due date, time estimate, and priority level. • After every client meeting, convert all notes and action items into ClickUp tasks before EOD. No action item left undocumented. • After daily Slack and email reviews, add any new ad hoc tasks to ClickUp with time estimates by EOD. • Schedule all recurring tasks (internal meetings, external meetings, regular audits) in ClickUp at the start of each week. • Centralize all client data, strategy notes, and decisions in agreed tools , ClickUp, Notion, and the Central Brain. • Use the Eisenhower Matrix to distinguish urgent vs. important tasks and delegate accordingly. • Ensure all meeting recordings are captured via tl;dv, with notes processed through Google Gemini. • Implement at least one process automation or workflow improvement per week, find the 1% every time. • Analyze new strategies, document results, and share learnings with your Pod.

Client Meeting Standards • Prepare for every meeting: review the deck, confirm all previous action items are addressed in the update, and brief your AM and PPC Specialist on strategy and logic before the call. • Run post-meeting follow-up: create all ClickUp tasks before EOD, assign to correct Pod members with dates and time estimates, send a client follow-up summary where appropriate, and update the 30/60/90 day goal tracker.

Culture & Development • Participate in "husks" - GIGABRANDS' internal team-building and peer development sessions where you collaborate with peers and learn from senior leaders. • Attend and actively contribute to weekly upskilling classes; Senior Brand Managers take on a mentoring role to support the broader team. • Read and apply frameworks from Extreme Ownership by Jocko Willink and Own Your Day, Own Your Life by Aubrey Marcus - these are part of how we operate, not optional reading. • Embrace expanded responsibilities as the company scales. This role grows with the business.

Requirements

Must-Have • 3-5 years of experience in brand management, account management, or eCommerce marketing • Hands-on Amazon experience - PPC, SEO, catalog management, and creative optimization (this is non-negotiable) • Proven track record managing multiple client relationships simultaneously and delivering measurable results • Strong leadership skills - comfortable directing cross-functional teams across different functions and time zones • Exceptional organizational skills with a systematic approach to task management, reporting, and follow-through • Excellent communicator - confident presenting to clients, writing clear strategic briefs, and running structured meetings • Experience with ClickUp, Asana, Trello, or similar project management platforms • Ability to thrive in a fast-paced, entrepreneurial, client-facing environment with a growth mindset • Self-starter mentality - you bring solutions, not just problems

Nice to Have • Agency background with multi-brand or multi-client account experience • Familiarity with Notion, tl;dv, Google Gemini, Helium 10 and Data dive • Experience with the Eisenhower Matrix or similar prioritization and delegation frameworks • Prior experience mentoring or managing junior team members

Benefits

Real ownership - a meaningful client portfolio where your decisions directly drive growth

Structured career path toward Brand Director and senior leadership roles

Weekly upskilling sessions and internal husks to keep you growing every week

A values-driven culture built on trust, accountability, and continuous improvement

Access to a leadership framework built around Extreme Ownership and high-performance habits

Remote-first, full-time position aligned with US working hours

Be part of a fast-growing agency making serious waves in the Amazon ecosystem

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