This position offers a flexible hybrid work arrangement, allowing employees to balance in-office collaboration with the benefits of remote work. We provide the necessary tools and technology to ensure seamless productivity, whether you're working from home or the office.

SUMMARY
The Project Manager provides tactical leadership and oversight for driving efficient and effective project management processes in support of business objectives. Leads selected large, complex projects with multiple interdependencies, achieving financial and operational objectives with compressed timelines. Responsible for overall project management, including all phases of PMI project management concepts: Project Integration, Scope, Time, Cost, Quality, Human Resources, Communications, and Risk. Oversees the creation of detailed work breakdown and project plans, provides project management oversight to ensure the plan is maintained and progress is tracked, develops and reports appropriate metrics such that plan progress can be tracked by management, identifies deviations from the plan and recommends remedial actions. In-person work will fluctuate with demand. At times, work may require in-person presence.

The Project Manager reports to the Director Portfolio Project Management and has no direct management duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The essential duties and responsibilities include the following. Other duties may be assigned. (Remote Capable Yes/No/Partial)

Business Relationship Management – (Yes) Builds strong and productive relationships with all business leaders, ensuring that Enterprise Technology is positioned as a business enabler and trusted partner. Accountable for ensuring that the Enterprise Technology delivery of project solutions and enhancements is business outcome-focused, agile, and leverages good organizational change management practices to ensure sustainable success. Works with all staff and Business Units to better understand technologies available and implement new technology as needed to improve staff and member experience and productivity.

Solutions Strategy (initiation) – (Yes) As requested, actively participates in research of new business opportunities to ensure alignment of enterprise technology solutions with credit union and vendor strategies. Identification and documentation of project charter(s) and key stakeholder(s).

Solutions Development (planning) – (Yes) Development and documentation of a project management plan, scope, schedule, quality management, resource management communications management, risk management and stakeholder management. As needed, development and documentation of project cost management and procurement management.

Solutions Delivery (executing, monitoring, controlling & closing) – (Yes) Direct and manage project work for assigned projects. Manage the quality of the project as defined by success measures. Manage and ensure effective resource alignment, communications and stakeholder engagement. Monitor and control project work and change control(s). Validate and control scope, schedule, quality, resources and communications. Monitor and implement risk responses and facilitate escalation to steering committee or stakeholders, as necessary. Collaborates with leaders and stakeholders from the business units to ensure proper coordination and execution of activities related to the delivery of projects and a transition to ongoing operations.

SUPERVISORY RESPONSIBILITY

This position has no supervisory responsibilities

ACCOUNTABILITIES AND PERFORMANCE MEASURES

Supports the achievement of strategic objectives critical to other functional areas within the Credit Union.
Continuous innovation and process improvements.
Delivers successful projects on time, in scope and on budget.
Team collaboration and support.
Achieves successful team ratings, survey results and other performance measures.

QUALIFICATIONS

EDUCATION and/or EXPERIENCE including Certificates, Licenses and Registrations.

Bachelor’s degree in Business, Economics, Finance, Information Systems or a related field of study. Master’s Degree is preferred.
6+ years’ experience in project management working across both technical and business focused projects in the banking/financial services industry.
Certified Associate in Project Manager (CAPM). Project Management Certification (PMP) highly preferred.
Knowledge of Lean Six Sigma fundamentals is preferred.

OTHER SKILLS & ABILITIES

Financial industry experience highly preferred
Technology project experience highly preferred
Works cohesively with teammates locally and in remote offices; shares knowledge and is seen as someone to go to for help; contributes in peer meetings. Help foster a work environment of trust, and openness.
Ability to problem solve issues by taking ownership, understanding need for temporary fixes, with ability to implement permanent solutions
Ability to use good judgment when adhering to department and end user and/or member confidentiality.
Generate new ideas, challenge the status quo, support change and use creativity to solve problems through a commitment to the use of innovative and modern approaches to work.
Be proactive while remaining flexible and adaptive to the evolving needs of all Credit Union staff.
Must display a pleasant, professional manner. Model desired behaviors to support the preferred culture and follow guidelines established in the Credit Union's Employee Handbook, including the Code of Ethics.
Expert project management skills and demonstrated ability to direct or lead project teams.
Proven experience in leading technology focused projects.
Excellent relationship skills; the ability to recognize and meet both the human and business requirements of peers, teams and partners to ensure positive outcomes.
Proven communication and collaboration skills and the ability to work across boundaries and functions at executive levels.
Ability to understand and solve problems, analyze and interpret data, manage multiple projects with competing deadlines, and be detail oriented.
Working knowledge of Microsoft Outlook, Word, Excel and PowerPoint. Proficiency with commonly used technology tools such as Microsoft Project, Smartsheet, etc.
If not already proficient, must develop working knowledge of financial technology related systems as implemented.

PHYSICAL REQUIREMENTS:

To perform this job successfully, the employee must be able to perform each essential job duty satisfactorily. All employees must be able to communicate face to face or through technology with or without reasonable accommodation. Employee will be in an office environment (well-lighted, heated, and air-conditioned) typically stationed at a desk or table. Employee will be asked to sit and stand for various increments of time, and to lift/push up 10 lbs. Clerical office duties on various forms of technology are required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

All positions that have lending responsibilities must comply with all requirements under the SAFE ACT, as well as the Credit Union’s policies and procedures related to the SAFE ACT. This includes an obligation on the employee’s part to ensure that NMLA registration pertaining to the SAFE ACT is kept current. The employee must notify the Credit Union within 30 days of any changes that need to be reflected on the NMLS registry.

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Project Manager