Position Summary

This Director of Operations is responsible for leading end-to-end operational performance across global sourcing, manufacturing, logistics, and distribution. This role oversees international supplier relationships (primarily China-based OEM partners), import/export compliance, inventory strategy, and multi-region distribution across North America and Japan. The position ensures operational scalability, cost efficiency, product quality, and on-time delivery while aligning operations with company growth objectives.

Key Responsibilities

Global Supply Chain & OEM Management

Manage relationships with OEM manufacturers in China and APAC regions
Negotiate pricing, MOQs, and supplier contracts
Drive supplier performance across cost, quality, and delivery
Lead production planning and risk mitigation strategies

Import / Export & Trade Compliance

Oversee international logistics, freight, and customs clearance
Ensure compliance with US, Canadian, and Japanese regulations
Manage tariffs, duties, and landed cost models

Distribution & Fulfillment

Lead 3PL and distribution strategies across regions
Optimize fulfillment and inventory positioning
Improve service levels including OTIF and cycle time

Inventory & Demand Planning

Own Sales & Operations Planning (S&OP)
Balance inventory and working capital
Reduce stockouts and excess inventory

Operational Excellence

Lead Lean, Kaizen, and process improvement initiatives
Implement ERP, WMS, and EDI integrations
Drive KPI-based performance management

Financial Management

Manage COGS, freight, and operational budgets
Drive cost reduction initiatives
Track KPIs including margin, inventory turns, and delivery performance

Leadership & Cross-Functional Alignment

Partner with Sales, Finance, and Product teams
Support new product introductions
Lead and develop operations teams

Qualifications

Bachelor’s degree in Supply Chain, Engineering, or related field (MBA preferred)
8–15+ years of operations leadership experience
Experience with China-based OEM manufacturing
Strong knowledge of global logistics and ERP systems

Success Metrics

On-time delivery > 95%
Improved inventory turns
Reduced landed costs
Scalable operational infrastructure

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Director of Operations – Global Supply Chain & OEM Manufacturing