Funnel Leasing Inc., is hiring for an IT Support Specialist. As an IT Support Specialist you would be responsible for providing high-quality technical support and ensuring a seamless technology experience for all Funnel employees. This role supports the day-to-day operations of Funnel's internal IT environment, including device management, user access administration, and SaaS application upkeep. The IT Support Specialist will manage requests through the helpdesk system, troubleshoot end-user issues, and assist with onboarding and offboarding activities. They will also help maintain systems such as Rippling and Google Workspace while contributing to process improvements and documentation. This particular role is a hybrid, non-exempt position with an hourly pay range of $31.25 - $36.06 (equivalent to $65,000 - $75,000 annually)This role reports to the IT Manager.

Why Funnel?

We are a U.S. SaaS company that centers our services on the renter experience. We develop amazing software that has revolutionized the #proptech industry. And did we mention we have an amazing team that is on #FunnelFire!? Oh, did we forget to tell you we have unlimited PTO, benefits that begin on your first day of employment, P.I.N.K. core values that ROCK, and our team puts the FUN in Funnel!

Employees may be eligible for various benefits. Generally, we provide employee access to:

Health insurance
Dental and Vision insurance
Company paid Life/AD&D
Long-term Disability insurance
Short-term Disability insurance
Term Life insurance
Flexible Spending Account (FSA)
Health Savings Account (HSA)
Retirement Plan - 2% company match
EAP

In addition to these benefits, we also offer

Remote/Hybrid Opportunities
Uncapped Discretionary Time off
Sick Leave
13 paid holidays
One time remote work stipend
Employee recognition program
Employee-led Groups (ELG's)

Who is Funnel Leasing?

Have you ever rented an apartment and wished the process could be better? At Funnel we do too. We know we need to make the process of renting an apartment as easy as purchasing socks on Amazon. We've created cloud-based marketing and leasing software that delivers the ultimate rental experience for everyone involved in the process. We're in the process of transforming the real estate industry through cutting-edge technology built, sold, and supported by the most passionate people you'll meet.

Click here to learn more about Funnel and our innovative team members across the country.

The IT Support Specialist essential roles and responsibilities include, but are not limited to the following:

Responsibilities:

Provide timely and professional support for internal IT requests through our helpdesk systemTroubleshoot and resolve hardware, software, and access issues across Mac and Windows devicesAssist with new hire onboarding, laptop setup, and offboarding tasksManage user accounts and access within core systems such as Rippling, Google Workspace, and JumpCloudMaintain and update device inventory and asset tracking recordsSupport audit and compliance activities (SOC 2, access reviews, vendor assessments, etc.)Collaborate with the IT Manager on system improvements, automations, and documentationContribute to IT process development and continuous improvement initiativesAssist in preparing and maintaining user guides, FAQs, and internal documentationFoster a culture of continuous improvement, security awareness, and collaboration within the companyPerforms other duties as assigned and modified at the manager's discretionMay be expected to work irregular hours to support a distributed workforce across the United StatesTravel:

Education, Work Experience, and Certifications

2-4 years of IT support or IT operations experience in a SaaS or hybrid-work environment
A high school diploma or GED equivalent is required; a bachelor's degree or certifications in Information Technology, Computer Science, or related field preferred
Hands-on experience with Google Workspace, Rippling (or other MDM), and SSO tools such as JumpCloud or Okta
Strong troubleshooting skills across macOS and Windows operating systems
Experience supporting end-user devices, software, and peripherals
Familiarity with ticketing/helpdesk systems and IT service workflows
Excellent communication and customer service skills, with a focus on clear and friendly support
Highly organized with the ability to prioritize and manage multiple requests
Knowledge of IT security best practices and willingness to support compliance requirements

Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Funnel, we are committed to building a proptech company that is as diverse as the multifamily industry we serve, and that means to not only live our inclusivity, but also to support and encourage it among all of society. If you are excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.

Equal Employment Opportunity

Funnel provides equal employment opportunities to all qualified individuals without regard to race, creed, color, citizenship, religion, national origin, age, sex, familial or marital status, pregnancy, military or veteran status, sexual orientation, gender identity or expression, genetic information, disability, or any other legally-protected status in accordance with applicable local, state, and federal laws, regulations, and ordinances.

Americans with Disabilities Act

Employees must be able to perform all essential job functions, with or without reasonable accommodation.

Job Responsibilities

The above statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential duties and responsibilities of the job and should not be considered as a detailed description of all the work requirements of the position. Funnel may change the specific job duties with or without prior notice based on the needs of the organization.

Funnel Leasing

New Jobs

IT Support Specialist