Description

Overview

The IT Support Technician reports to the Director of School Operations and is responsible for day-to-day operational maintenance, support, and upgrades for operating systems, workstations and servers. This individual will also perform software installations and upgrades to operating systems and various software packages as well as monitor and optimize systems to achieve desired performance levels. Additionally, this person will be responsible for IT support within the school. This position requires flexibility and discretion in supporting a diverse population.

Employment Schedule: 12-months, full-time

Duties And Responsibilities

Essential functions of the position may include, but are not limited to, the following:

Desktop/Server Installation/Maintenance;
Preparing requisitions for missing parts;
End-User Technology Support through our ticket system;
Professional development as requested;
Coordinating audio-visual needs for school wide events;
Design the Morning Announcement Presentation Show in coordination with the Activities Director;
Providing needed software or links to labs including, but not limited to: Vision, Mavis Beacon, USA Test Prep, IReady, Rosetta Stone, FSA/EOC Needs;
Information Systems Maintenance & Network Management;
Operating system upgrades;
Server management; including network backups;
Data and Information Security;
Paper Cut management;
Setting up group emails;
Inventory of all Technology Equipment;
Tech Inventory for Charter Tools & State Reporting;
Security Cameras;
Assigned to the appropriate end-users;
PR Duties;
Provide for a yearly technology evening for parents;
Registration Day support.

Full-time IT Support Technicians are eligible for the following benefits:

Base Salary
Retention Stipend
Enrollment Incentive Stipend
Medical, Dental, Prescription drug, and Vision
Life insurance and Voluntary life insurance
Paid Time Off (PTO) - Vacation, Sick, Personal
Employer 401K Match (2.5% of Base Salary)

Total Possible Compensation Package: $50,050.00

Franklin Academy is a Drug-Free Workplace. All candidates are required to pass a mandatory drug screening and background check (https://info.flclearinghouse.com).

FRANKLIN ACADEMY IS AN EQUAL OPPORTUNITY EMPLOYER. It is the policy of Franklin Academy not to discriminate against any applicant for employment, or any employee because of age, color, sex, sexual orientation or expression, disability, national origin, race, religion, or veteran status.

Requirements

Job Requirements:

Demonstrates excellent communication skills including oral presentations, written skills, active listening skills and ability to motivate faculty and staff.
Demonstrates enthusiasm and commitment toward the job and the mission of the school.
Establishes excellent interpersonal skills between all constituents: being courteous, professional and, helpful; demonstrates high level of interpersonal skills to handle sensitive and confidential situations.
Ability to organize and manage multiple priorities.
Ability to be at work consistently, to arrive on time, to follow instructions, to respond to management direction and solicit feedback to improve performance.
Problem analysis and problem resolution at both a strategic and functional level.
Looks for ways to improve and promote quality and demonstrates accuracy and thoroughness. Strives to research, evaluate and implement best practices.
Strong customer orientation
Strong track record for analyzing complex problems/issues, identifying patterns and recommending creative solutions.
Proactive and takes initiative. Thinks creatively. Drives projects to completion. Insists on highest level of quality.

Salary Description

$50,050.00

Franklin Academy Charter Schools

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