IT Service Technician

Seattle, WA (Tukwila)

Flynn Group of Companies

Full time w/ great benefits

This is an In-Office role that will require rotating on -call

Must be legally authorized to work in the US.

$75-80k plus great benefits

Flynn’s strong culture focuses the energies of employees on doing the right thing, for the benefit of the company, its customers, and themselves. The result has been 40 years of success, and the next 40 looking even brighter.

THE FLYNN WAY

“The Flynn Way” is the way we do things at Flynn. It is not any one single thing, but rather a collection of behaviors and actions that are influenced by our collective values and beliefs. Values such as safety, honesty, integrity, and doing what we say are deeply ingrained in Flynn’s culture.

We have an opportunity for an IT Service Technician in Flynn Companies Tukwila, WA office.

Consider Construction as a rewarding career path that offers stability and growth potential!

What we Offer

·Competitive Salary

·Medical, Dental, Disability and Vision Insurance

·401(k) w/ company match

·Life Insurance

·Paid time off and paid holidays

·Fun and collaborative work environment

We are a collaborative team of high performing individuals working together to provide technology service and support to our internal customers while maintaining a high level of quality and customer service.

A Day in the Life

Provide first- and second-level technical support to Flynn offices through phone, email, and ticketing systems, ensuring prompt response and resolution of incidents and service requests
Collaborate with the centralized Help Desk team to manage ticket ownership, escalation, communication, and resolution throughout the support lifecycle
Prioritize and manage a fluctuating volume of requests while meeting SLA targets and maintaining a high level of customer satisfaction
Deliver in-person support for local office users, conference rooms, and site technology needs
Troubleshoot and resolve hardware, software, telephony, mobile device, audio/visual, and peripheral issues
Follow ITIL-aligned Incident, Problem, Change, and Request Management processes to ensure effective service delivery
Monitor ticket queues, identify trends, declare and coordinate major incidents when required, and participate in root cause analysis and corrective actions
Maintain accurate ticket documentation, knowledge articles, inventory records, and asset assignments
Contribute to process improvements, automation initiatives, self-service capabilities, and knowledge base development
Assist with the evaluation, deployment, and support of end-user hardware, software, and services
Participate in an on-call rotation, including evenings, weekends, and holidays, and travel occasionally to support regional offices and projects

Technical Skills Include:

Strong experience installing, configuring, and troubleshooting computer hardware, printers, audio/visual equipment, telephony systems, mobile devices, and software applications
Proficiency supporting Windows operating systems and mobile platforms
Experience with Microsoft 365 Apps, Microsoft Teams and Teams Rooms, Autodesk, Bluebeam, and similar business applications
Experience with endpoint management and automation tools such as Microsoft Intune, Windows Autopilot, MDT, and PowerShell, as well as familiarity with Microsoft Dynamics SL and SAP SuccessFactors, is considered an asset
Experience using enterprise ticketing platforms such as ServiceNow, Jira Service Management, or similar systems
Understanding of ITIL best practices and IT service management principles

What We Are Seeking

Degree or diploma in Computer Systems, Networking, Information Technology, or equivalent experience
3+ years of IT support experience in a corporate or enterprise environment
Industry certifications (Microsoft or equivalent) are an asset
Strong analytical, troubleshooting, and problem-solving skills
Excellent customer service, communication, and interpersonal abilities
Ability to manage competing priorities in a fast-paced environment while meeting SLA commitments
Experience working within ITIL-aligned service management environments and ticketing systems
Ability to identify support trends, assess business impact, and make sound escalation and incident management decisions
Experience with incident response, major incident management, and root cause analysis is an asset
Collaborative team player with a continuous improvement mindset and the ability to work independently when needed

Flynn Group of Companies is the leading trade contractor in North America that works on virtually every aspect of a building’s outer layer, including Roofing, Glazing, Waterproofing, and Architectural Metals. The foundation of our award winning success is having the right people on our team.

Disclosure: We use an AI-powered system to initially screen resumes. However, all applications/resumes are also reviewed by our team of Human Resources and Talent Acquisition Professionals to ensure a fair and thorough evaluation in determining a candidate’s potential fit for a role they applied to.

This posting is for an existing vacancy within the organization.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Flynn Group of Companies

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