Flight Operations Manager is a role for a motivated, high energy self-starter who enjoys working in a fun, recreation focused environment. This individual needs to be able to lead a team and manage multiple direct reports and a large part time staff. A strong desire to provide an excellent customer experience is critical and excellent program design and execution is a core expectation of the position. Evenings and weekends are required.

Function

The primary function of the Flight Operations Manager to ensure outstanding safety, programming and service to all Park jumpers, guests and other customers by proper and equal enforcement of all Park policies, procedures and rules. The Flight Ops Manager ensures courteous treatment of all jumpers, guests and other customers by Fly Trampoline Park staff. Acting as the Park representative, the Flight Ops Manager will anticipate or respond to problem situations and attempt to find equitable solutions. Also, the Flight Ops Manager has an active role in customer acquisition and retention, promoting Park programs to current guests and throughout the community:

By actively participating in and ensuring the success of all current revenue generating programs
By continually thinking of future opportunities to increase profitability
By ensuring actively engaged management presence for jumpers, guests and staff by working a variety of hours including evenings and weekends

The secondary function is to oversee and control the daily general activities, adherence to policies and procedures and effectiveness of those reporting directly to this position.

Reporting Relationships

The Flight Operations Manager reports directly to the Vice President
In the absence of the Vice President, The Flight Operations Manager may also receive direct instructions from the Fly President
The Flight Operations Manager has direct authority over all staff directly employed by Fly Trampoline Park I in Fairbanks, Alaska:
1. Ground Crew staff
2. Flight Control Tower staff
3. Flight Attendant party staff

The Flight Operations Manager is expected to maintain close and cordial relationships with the following non-Fly staff:
1. Maintenance staff from The Alaska Club
2. Membership staff at The Alaska Club

Position Summary

The Flight Operations Manager directs and oversees all operational functions of the facility, including:

Developing unique and engaging programs for all ages of Park visitors
Creating a positively memorable Fly Trampoline Park experience for every visitor
Identifying, hiring and training all Park staff to the highest standards of safety and customer service
Achieving or exceeding revenue and expense budget expectations
Administering all Park policies and procedures fairly, consistently and with excellent guest and staff communications
Maintaining a consistently safe and functional operating environment and training staff to do the same
Monitoring and evaluating all aspects of daily operations
Understanding and effectively executing the local marketing plan
Communicating on a daily basis with the Vice President to ensure seamless execution of all Park programs, daily operations and project priorities
Retaining primary responsibility for facility, equipment, daily operations and staff
Ensuring that staff ratios required for safety and service are always met, covering shifts if necessary

Qualifications

Bachelor's Degree or equivalent experience
Preferred degree focus recreation management, communications or hospitality
Prior experience managing large facility
Prior experience managing 20+ employees
Ability to work nights/weekends
Minimum 3 years personnel management
Minimum 2 years business financial management/accountability for performing to budget
Risk management experience
Excellent written and oral communication skills
Proficient in MS Office suite
Proficient in hospitality or restaurant systems, POS systems, or similar
Basic electronics troubleshooting capability including PC's, printers, timing systems
Background in hospitality, restaurant, retail, fitness and recreation or family entertainment a plus
Mechanical, construction or maintenance experience a plus

Responsibilities

Maintain the culture and vision of the Fly Trampoline Park brand
Open and close the facility, adhering to established procedures and standards for safety, security, cleanliness and service
Ensure full compliance with all established accounting and record keeping requirements
Oversee employee hiring, development/training and HR documentation
Maintain policies and procedures in all aspects of the facility
Schedule, monitor time and attendance and handle payroll processing for all team members
Conduct probationary and annual performance evaluations for all team members
As requested, create and submit various business reports including but not limited to attendance, revenue by category, labor, inventories, maintenance logs and safety and cleanliness inspections
Schedule and lead regular staff meetings to review issues, assign tasks and lead by example
Coordinate with the General Manager to assure compliance on all Board requirements
Oversee cash management of facility
Provide staff with daily and quarterly ongoing training
Handle customer service issues with discretion and professionalism
Ensure all staff know all products, procedures, programs and service
Actively advocate guest and staff safety
Market outside corporate events and group sales
Maintain relationship with local key influencers (schools, hospitals, corporations, etc.)
Other responsibilities as determined by the General Manager and the Board of Directors

Working Conditions

The working conditions will be those typical of a recreational facility. You will be required to move about the Park, both indoors and out and may be asked to work up to 10 hours standing and moving around the Park. Part of the time will be in an office and mechanical room environment. You must have sufficient balance and agility to move on, under, in and around trampolines, platforms, foam pits and other unstable surfaces. You must be able to lift up to 50 pounds safely and without assistance. You must be able to move around the grounds and work outside in all seasons and weather. You must have a driving record acceptable to the Fly Trampoline Park's insurance and maintain the required insurance coverage amounts.

Measures of Performance

The Flight Operations Manager is evaluated by the Vice President. The Flight Operations Manager will be evaluated as performing at a satisfactory level when:

The amount of profit contributed to Fly Trampoline Park, Inc. by Fly Trampoline Park I reaches or exceeds budget. This includes both revenue generation and cost control.
The state of employee morale and spirit of cooperation is running high on a daily basis. This includes the degree of cooperation, communication and collaboration not only within each department, but between departments and with other Fly Trampoline Park locations.
Meets or exceeds goals and objectives set by the Vice President
Has demonstrated capacity and ability to establish and maintain the organizational stability of all departments
All Park safety programs, safety communications and emergency protocols are in place and staff are thoroughly trained in their use.
All departments are maintained at a high level of cleanliness
All Park policies and procedures for members and employees are enforced
Staff retention is maintained at acceptable levels
Overall guest service and hospitality are maintained at a high level
A professional attitude, appearance and demeanor are maintained at all times
All employment deadlines, checklists and processes met for staff reporting to the Flight Operations Manager new hire paperwork, CPR completion and recertification, training tests, payroll, change forms, leave requests, annual evaluations, etc.
All safety and security issues investigated and resolved in a timely manner with excellent documentation
Any special projects/tasks assigned are completed on time and meet or exceed all expectations.
Facility maintenance is managed effectively and in a timely manner
Interactions with jumpers, guests, peers and subordinates demonstrate a high level of respect and professional regard

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

https://flytrampolineparkwasilla.applicantpro.com/jobs/4036082-891862.html

Skills:
Accounting, Budgeting, Cash Management, Communication Skills, Communications Protocols, Construction, Cost Control, Customer Acquisition, Customer Experience, Customer Retention/Renewal, Customer Support/Service, Desktop Administration, Documentation, Electronics, Employee Retention, Exceeded Sales Goal, Facilities Management, Financial Management, Fitness, Hospital, Inventory Management, Leadership, Lift/Move 50 Pounds, Maintain Compliance, Maintenance Services, Marketing Plan, Microsoft Office, Operational Audit, Operations, Operations Management, Payroll Administration, People Management, Performance Analysis, Performance Reviews, Point of Sale (POS) Systems, Presentation/Verbal Skills, Printers, Problem Solving Skills, Procedure Development, Profit & Loss, Record Keeping, Recreation, Resolve Customer Issues, Restaurant, Retail, Revenue Growth, Risk Management, Safety Standards, Safety/Work Safety, Sales, Staff Training, Team Lead/Manager, Time Management, Time Tracking, Training/Teaching, Writing Skills

About the Company:
Fly Trampoline Park Wasilla

Fly Trampoline Park Wasilla

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