Salary: $50,000-$55,000 annually

Help Build Technology That Helps People Build Better Lives

At First Step House, we help people build lives of meaning, purpose, and recovery. Every employee-whether they work directly with clients or behind the scenes-plays an important role in making that mission possible.

We're looking for a Junior Systems Administrator who enjoys solving problems, learning new technology, and helping others succeed. This is an excellent opportunity for a recent graduate, current Computer Science or Information Technology student, or someone early in their IT career who wants hands-on experience supporting a growing nonprofit organization.

You'll work alongside our IT Solutions Architect, providing technical support to staff across multiple locations while gaining valuable experience with Microsoft 365, networking, systems administration, cybersecurity, mobile device management, and enterprise infrastructure.

If you enjoy troubleshooting, learning, and making technology easier for others, we'd love to meet you.

What You'll Do

As our Junior Systems Administrator, you'll help keep our organization running smoothly by:

Providing first-level technical support for hardware, software, printers, mobile devices, and connectivity issues
Supporting Windows 10/11 computers, Apple iOS devices, and Microsoft 365 applications
Assisting with Microsoft 365 administration, Active Directory/Entra ID, and user account management
Troubleshooting networking issues including Wi-Fi, VPN, DNS, DHCP, and printer connectivity
Managing devices through Microsoft Intune
Setting up equipment and technology for new employees
Documenting and resolving support tickets efficiently
Assisting with organization-wide technology projects and infrastructure improvements
Helping maintain camera and access control systems across multiple locations
Collaborating with third-party vendors and contractors during technology installations
Participating in occasional after-hours on-call support for critical issues

What We're Looking For

We're more interested in finding someone who is eager to learn than someone who already knows everything.

You May Be a Great Fit If You Have

Strong customer service and communication skills
A passion for technology and problem-solving
Knowledge of Windows 10/11 and Microsoft 365
Familiarity with Apple iOS devices
Basic understanding of networking concepts such as TCP/IP, DNS, DHCP, VPNs, and Wi-Fi
Strong organization and time management skills
The ability to explain technical concepts to non-technical users
A positive, team-oriented attitude and willingness to learn
Previous Help Desk, IT Support, or technical internship experience (preferred)
CompTIA A+, Network+, Microsoft 365 Fundamentals, or similar certifications (preferred)
Experience with Active Directory, Entra ID, Microsoft Intune, or ticketing systems (preferred)

Why First Step House?

At First Step House, we believe in taking care of our employees just as we care for those we serve.

We Offer

36-hour work week
15 paid holidays each year, including your birthday
Generous PTO that begins accruing immediately
Medical, dental, vision, life insurance, and Employee Assistance Program
401(k) with employer match
Professional development opportunities
A collaborative team that values innovation, learning, and helping one another succeed

Join Our Team

Whether you're beginning your IT career or looking for an opportunity to expand your technical skills in a meaningful environment, we'd love to hear from you.

At First Step House, your work will support the employees who make recovery possible every day. Together, we help people build lives of meaning, purpose, and recovery.

For more information about our non-profit organization, you can visit our website at www.firststephouse.org

For more details on testimonials, simply follow the link below and scroll to the bottom. https://firststephouse.org/employment-opportunities/

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.

Salary: $50000 - $54000 per year

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First Step House

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Junior Systems Administrator