Organizational Overview:

Farnham Family Services is a nonprofit organization dedicated to reducing and eliminating the abuse of alcohol and other substances in Oswego County through prevention, treatment, recovery, and community partnerships. Our mission-driven team works together to support individuals and families on their path to healing.

Job Summary:

Farnham Family Services is seeking an IT Specialist to provide day-to-day technical support for staff across multiple locations. This position is ideal for someone looking to grow their IT career while supporting a healthcare-focused nonprofit organization.

This role is physically based in Oswego, NY and requires regular travel to Auburn, Fulton, and Mexico as needed. The IT Specialist will support clinical and administrative staff with hardware, software, printers, Microsoft 365, email, account access, mobile devices, basic networking, and agency systems including the electronic health record (EHR). Candidates with networking experience or networking certifications are strongly encouraged to apply

Work Schedule

Monday, Wednesday, Friday: 7:30 AM to 4:00 PM
Tuesday, Thursday: 10:00 AM to 6:30 PM

Essential Job Duties and Responsibilities: (Additional duties may be assigned)

Provide day-to-day technical support to users across multiple agency locations
Troubleshoot hardware, software, printers, connectivity, and mobile device issues
Set up, maintain, and replace computers, laptops, peripherals, and user accounts
Support Microsoft 365, email, Teams, and basic system access
Help users who are locked out of Windows domain accounts and perform password resets
Assist with multifactor authentication, workstation access, and general account troubleshooting
Support agency applications and systems, including basic EHR access support, user troubleshooting, and coordination with vendors or internal staff as needed
Help identify, document, and escalate recurring EHR or workflow-related issues affecting staff use or efficiency
Assist with troubleshooting and documenting IT issues, service requests, and recurring technical problems
Help maintain accurate inventory records for IT equipment and related assets
Coordinate with vendors and service providers on assigned technical issues and projects
Assist with onboarding and offboarding technology tasks
Help maintain secure, HIPAA-compliant technology practices in a regulated healthcare setting
Support basic networking tasks such as troubleshooting wired and wireless connectivity, switches, access points, cabling, and site-level network issues
Provide basic training and guidance to staff on technology tools and systems as needed

Supervisory Responsibility:

This position does not have any supervisory responsibilities.

Requirements

Education and Experience:

Associate degree in Information Technology, Computer Science, or a related field, or equivalent experience
Basic knowledge of Windows systems, office software, and end-user device support
Strong customer service, communication, and troubleshooting skills
Ability to manage multiple priorities and work effectively with staff and vendors
Valid driver’s license and reliable transportation required for regular travel between Farnham locations as needed

Preferred Qualifications

Experience with Microsoft 365 or help desk environments
Experience supporting or troubleshooting EHR systems or other healthcare applications
Networking experience strongly preferred
Basic to intermediate knowledge of wired and wireless networking, switches, access points, and connectivity troubleshooting
Basic cybersecurity knowledge
CompTIA A+, Network+, Cisco, Ubiquiti, or similar certification
Networking certifications or formal networking coursework are a strong plus

Why WorkWithUs

Mission-driven organization making a real community impact
Supportive team environment
Opportunities for learning and professional growth
Hands-on exposure to IT support, healthcare systems, and networking
Competitive benefits and paid time off

Salary Description

$21.98-$23.98 Depending on Experience

Farnham Family Services

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Information Technology Specialist