The Opportunity

"As Vice President of Technology Operations, you'll serve as the operating backbone that connects product strategy, architectural direction, and engineering execution to customer value and business outcomes. This is a high-visibility, high-impact role for a leader who thrives in complexity, earns trust across organizational boundaries, and knows how to drive alignment without creating bureaucracy.

You'll work at the intersection of product, engineering, and architecture, building and running the systems, processes, and cadences that enable these deeply connected functions to operate at their best. FICO's platform is at an important inflection point — we are investing in architecture and platform capabilities that will power the next decade of customer outcomes, and this role exists because we believe the right operational leader can meaningfully accelerate how fast and how confidently we ship, adopt, and scale. This is a role for someone who wants to build, not just manage, who sees operational infrastructure as a product, and who measures their own success by the speed and confidence of the teams around them." - VP, Global Software Strategy and Operations

What You'll Contribute

Operational Strategy & Execution

Set the strategy and execution model for Technology Operations, driving adoption of standards and operating practices across product and engineering functions.
Establish and maintain the operating rhythm, cadence, and governance that keeps product, engineering, cloud engineering, and architecture aligned and moving.
Represent operational risk and delivery confidence to senior leadership, ensuring strategic priorities are translated into disciplined, measurable execution.

Product & Engineering Operations

Lead end-to-end product lifecycle management including NPI, EOL, and PDLC governance across the technology organization.
Drive engineering capacity planning, resource management, delivery risk visibility, and cross-team dependency resolution.
Oversee roadmap intake, confidence reporting, and trade-off decision support to enable informed executive decision-making.

Release & Architecture Governance

Own Release Management by defining release content and business value and governing whether a release is fit and approved for General Availability.
Maintain architecture governance, decision records, and technical risk assessment across major platform initiatives.
Partner with Security and Compliance teams to ensure release governance and architecture decisions reflect FICO's regulatory and risk obligations.

Customer & Strategic Initiatives

Lead operationalization of strategic initiatives from General Availability through scaled customer adoption.
Drive customer migration planning, sequencing, and value realization for the most strategic accounts.
Oversee process and workflow optimization across technology teams to accelerate delivery and improve outcomes.

Insights & Decision Support

Build and maintain insights, dashboards, and executive decision-support narratives that drive accountability and action in partnership with the Software Insights team.
Manage the product execution environment across Aha, Jira, GitHub, and the Product Database, ensuring standards, governance, and data integrity.
Define and track metrics that enable speed and confidence across all operational functions.

Team Leadership & Development

Recruit, develop, and retain a high-performing team of technical operations leaders and specialists with clear career paths and accountability.
Build a culture of psychological safety, continuous improvement, and operational excellence across all functions.
Partner closely with leaders across Product, Engineering, Architecture, and Global PMO to ensure seamless cross-functional collaboration.

What We're Seeking

Operational Leadership Excellence

Extensive senior leadership experience in product or engineering operations, product management, or a related function within a software or SaaS organization.
Proven track record of building operational functions from the ground up and driving cross-functional alignment in complex, matrixed environments.

Technical & Product Acumen

Deep understanding of the software development lifecycle with ability to use tooling and data to drive visibility and accountability.
Proficiency with product and engineering platforms such as Aha, Jira, and GitHub, with experience maintaining governance and data integrity.

Strategic Execution

Demonstrated ability to translate strategic priorities into disciplined, measurable execution across large-scale engineering and product organizations.
Proven success driving roadmap confidence, release quality, and customer adoption outcomes through systematic operational improvements.

Cross-Functional Influence

Exceptional ability to operate in matrixed structures where influence is earned through partnership rather than authority.
Strong track record of building productive working relationships across product, engineering, architecture, and business functions.

Communication & Stakeholder Management

Clear and confident communicator who operates fluidly with executives and practitioners alike.
Proven ability to craft compelling executive narratives that drive accountability and action across senior leadership teams.

People-First Leadership

Deeply invested in team development with a proven ability to build cultures of accountability, psychological safety, and continuous growth.
Experience defining clear career paths and developing the next generation of operational and technical leaders.

Innovation & Industry Knowledge

Familiarity with AI-assisted development practices and developer productivity tooling as a means to accelerate engineering velocity.
Experience in regulated industries, particularly financial services, with understanding of compliance and risk obligations.

Our Offer to You

An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.
The targeted base pay range for this role is: $196,000 to $308,000 with this range reflecting differences in candidate knowledge, skills and experience.

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Fair Isaac Corporation

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Vice President, Product and Technology Operations