Job DetailsJob Location: East Stroudsburg, PA 18302Are you a people person with a passion for hospitality? If you thrive in a dynamic environment where every day brings new opportunities to connect and engage, Exploria Resorts has the perfect role for you! Join our team as an In-House Concierge Agent and be at the forefront of creating unforgettable vacation experiences. With competitive pay, generous benefits, and a supportive growth environment, your career in the vacation ownership industry starts here!

What does Exploria Resorts have to offer? Serving the vacation ownership and hospitality industry for over 25 years, Exploria Resorts offers full-time employees competitive benefits including Health insurance with HSA and FSA options, Dental Insurance, Vision Insurance, Life/AD&D insurance, Short – Long- Term Disability coverage, 401(k), PTO, Paid Holidays, Employee Referral Program, Employee and Family Discounts, growth opportunities, and more!

Job Summary

The In-House Concierge Agent will work speaking to and soliciting qualified In-House guests including owners, exchangers, and renters to attend our vacation ownership presentation or owner’s update presentation when they arrive at the resort. The In-House Concierge Agent will also be responsible for pre-booking owners arriving at the resort using branded and scripted scripts prior to their arrival to attend the Owner Update Presentation.

Responsibilities and Duties:

Interact with guests to build excitement and prepare them for the presentation.
Delivers a branded and scripted marketing pitch for each guest type.
Books qualified In-House guests for a Vacation Ownership or Owner Update Presentation.
Maintains the site minimum standard for tour production set by management.
Provides guests with site and area information upon request.
Remains current on all area attractions, events, and dining options.
Reports all negative customer experiences to management.
Responsible for attending all staff meetings and training, as requested by management.
Performs accurate accounting and reporting of all shift(s) details as directed by the manager.
Adhere to company standards and maintain compliance with all policies and procedures.
All other duties assigned by management.

QualificationsQualifications and Skills:

High School Diploma or Equivalent.
1 year of In-House Marketing or OPC experience is preferred.
Computer proficiency in Microsoft Word, Excel, and Outlook.
Basic mathematical skills, including the ability to calculate percentages and discounts.
Must be able to work flexible hours, nights, holidays, and weekends. 
Good telephone skills and face-to-face people skills.
Excellent customer service skills.
Excellent time management skills, including the ability to organize and manage multiple priorities.
Ability to establish and maintain cooperative working relationships with internal and external customers.
Able to use sound judgment; and work independently, with minimal supervision.

Exploria Resorts

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In-House Concierge Agent