Position Overview

The Center Sales Director leads the daily operations of a European Wax Center location by driving team performance, financial results linked to sales, and the guest experience. This role is responsible for coaching, development, hiring, and all operational aspects of the center. As the highest on-site leadership role, the CSD ensures compliance with policies, maintains a high-performing team, and upholds EWC Growth's values and service standards.

Essential Functions

Team Leadership & Development

Hire, train, and retain high-performing associates
Conduct regular coaching, feedback sessions, and performance evaluations
Cultivate a positive work culture that promotes accountability and motivation

Guest Experience Oversight

Ensure consistent delivery of exceptional service by all associates
Handle escalated guest issues and complaints with professionalism
Support the front desk team and model service excellence

Sales & Business Performance

Drive retail sales, Wax Passes, and service bookings
Monitor and achieve center KPIs and revenue goals
Execute local marketing strategies and community engagement

Administrative Operations

Create associate schedules and manage labor budgets
Maintain center compliance with training, licensing, and HR policies
Oversee daily operations including timekeeping, payroll, and deposits

Facility Management & Compliance

Maintain a clean, safe, and organized center environment
Ensure adherence to safety protocols and EWC standards
Audit inventory and handle product orders and EFT/payment processes

Requirements

3+ years in a sales leadership or management role across retail, beauty, or spa industries
Exposure to a luxury environment preferred
Proven track record of achieving sales and operational targets
Team leadership and talent development
Financial acumen, budget management, and schedule creation
Excellent verbal and written communication and conflict resolution
Guest service and sales expertise
Proficiency in Microsoft Office and POS systems
Full-time, open availability with flexibility to work evenings and weekends
Strong proficiency in English
Must lift up to 25 lbs with the ability to stand for extended periods of time

Equal Employment Opportunity Statement

EWC Growth is an equal opportunity employer. We are committed to creating a diverse, inclusive, and respectful workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, disability, or veteran status.

Disclaimer

This job description is not intended to be an exhaustive list of all duties or responsibilities. Duties may be assigned or modified at any time based on business needs.

Benefits

Base Salary of $55,000-$65,000 (determined based on experience) + up to $25k in annual commissions with uncapped earning potential
Complementary Waxing Services
50% Off Our Exclusive Skincare Retail Products
401(k) Retirement Plan
Paid Time Off & Sick Leave
Paid Parental Leave
Medical, Dental, and Vision insurance
Company-Paid Life and Disability Insurance (for eligible employees)
Flexible Spending Accounts (FSA) and Dependent Care Benefits
Pre-Tax Commuter & Transportation Benefits
Ongoing training, recognition programs, and real career pathing opportunities

EWC Growth participates in E-Verify. All offers of employment are contingent upon the successful completion of the E-Verify process.

EWC Growth

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